IT Operations Automation Workbook

Use this detailed workbook to establish your automation goals, assess the maturity of your IT infrastructure and operations processes, and determine where automation would...

Review: Microsoft’s AI Tour in Toronto, Dec. 2024

Microsoft’s AI Tour visited Toronto, ON, on December 3, 2024. The event primarily showcased Microsoft’s latest AI offerings and their capabilities. There were several other...

Service and Operations Strategy Assessment

An easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices.

Service and Operations Task Planning and Role Assignment Tool

An Excel-based template to document and prioritize activities.

Business-ITOps Alignment Workbook

An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.

Service and IT Operations Strategy and Roadmap Template​

A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.

​​Create a Service Management and IT Operations Strategy​

Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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​​Create a Service Management and IT Operations Strategy​ – Phases 1-3

A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...

Custom Vendor Landscape: Visitation Management Software

Visitor management systems aid in the process of registering, tracking, and managing visitors. It also ensures a high level of security in the ever-sensitive prison...

Custom Vendor Landscape: Unclaimed Property Management Software

The client is looking for an Unclaimed Property Management software with both front-end capabilities that allow users to submit/report claims; and back-end capabilities for...
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