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Use this blueprint to create a configuration management program that provides immediate value.
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Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
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Use this template to build a policy for the configuration management program.
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Use this library to view sample workflows and a data model for the configuration management program.
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Use this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements.
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Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations.
Design a cloud operations organizational framework...
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Use this template to help define your event management handoffs to other service management practices.
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Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...
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Use this tool to implement and continually improve upon your event management process.
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