Align Projects With the IT Change Lifecycle Storyboard

Use this storyboard to align projects within your IT change management lifecycle.

Next-Generation InfraOps

IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....

Next-Generation InfraOps Storyboard

IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....

Continual Improvement Register

This tool is a structured document to help you outline improvement initiatives, prioritize them, and build a dashboard to streamline tracking.

Continual Improvement Workflow

This is a sample workflow that you can use as a starting point for building a process for continual improvement.

Use Cases and Data Worksheet

Use this template to determine data requirements to meet use cases.

Configuration Control Board Charter

Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.

Build a Continual Improvement Program Storyboard

This storyboard will help you craft a continual improvement register and a workflow to ensure sustained service improvement that fulfills ongoing increases in stakeholder...

Build a Continual Improvement Program

Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...

Configuration Management Policy

Use this template to build a policy for the configuration management program.
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