Small Enterprise Resources - Tools
Topics
Types of Content
Service Desk Process Standardization Diagnostic ToolWhile most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization. |
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Service Desk Performance Tracking ToolThe service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service... |
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Service Desk Software TCO Comparison ToolThis Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and... |
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Staff Level Allocation ToolThe goal of this tool is to help IT departments track the distribution of staff at various experience levels and set a baseline for their hiring and professional... |
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Quality of Turnover ScorecardTrack turnover on a monthly and annual basis to get a clear picture of turnover quality. Use this scorecard to identify how your organization is tracking against turnover... |
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Employee Departure Checklist ToolAn exit checklist should be used in all cases of employee departure, both voluntary and involuntary, to keep track of offboarding activities and to ensure offboarding... |
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Total Compensation WorksheetUse this tool to determine the total compensation of your staff. |
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New Employee Cost CalculatorRecruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise... |
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Comparing Staffing Options: Full-Time Employment vs. ContractContractors are more expensive than full-time staffers… or are they? When deciding whether to bring in either a contract worker or FTE (full-time equivalent), focus on... |
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Annual Salary Assessment ToolOrganizations with compensation issues often have difficulty recruiting and retaining valuable employees. Use this tool to help you identify inequities in base salary... |
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