The CIO role is evolving from record keeper to forecasting future opportunities and risks. Six trends in 2025 fit into three major themes that will impact organizations in 2025.
Define a clear IAM strategy that aligns with your organization’s security objectives and regulatory requirements; outlines the goals, roadmap, and desired outcomes of the IAM program; and considers user populations, existing systems, and scalability needs.
The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and preferably on first contact.
Create an IT strategy based on business needs, not just intuition. It is no longer enough to generate a text document and call it an IT strategy. Stakeholder attention spans are growing shorter; create a visual IT strategy to show how IT will support the business.
Build a business-aligned, risk-aware, holistic security strategy: gather business requirements to prioritize improvements; assess risks, stakeholder expectations, and risk appetite to set meaningful targets; conduct a comprehensive gap analysis to identify improvements; and build a flexible roadmap to set the program on the right footing.
Managing risk has never been more important. Ensure that your organization has an established and manageable way of governing a process related to identifying, assessing, responding, monitoring, and reporting on IT risks.
Design Your IT Organization for the Future is the second blueprint in your organizational transformation journey. In this blueprint you will design the IT structure your organization needs to align with and deliver on enterprise strategic objectives.
The amount of data within organizations is growing at an exponential rate, creating a need for organizations to adopt a formal approach to governing their data. However, many organizations remain uninformed on how to effectively and sustainably govern their data.
Informal, un-rationalized, ad hoc policies are ineffective because they do not explicitly outline responsibilities or compliance requirements, and they are rarely comprehensive. Without a strong lifecycle to keep policies up to date and easy to use, end users will ignore or work around poorly understood policies.
Enterprise Resource Planning (ERP) is a suite of software applications supporting process areas such as finance, operations, HR, manufacturing, distribution, logistics, and supply chain.
Human Capital Management (HCM, and often called HRIS or HRMS) software combines a number of systems and processes to ensure the easy management of human resources, business processes and data.
Project Management (PM) software helps project managers and teams collaborate on a project, providing tools for task distribution, time management, budget and resource tracking.
Business Intelligence (BI) software provides the tools to transform data into actionable insights that inform an organization's strategic and tactical business decisions.
IT Service Management software supports the processes carried out by an IT department’s service desk, in the course of service delivery, incident management, problem management, and service request fulfillment.
