Visualize the IT Operating Model
Demonstrate how IT continuously enables value for the organization.
Book This Workshop
Organizations that look to completing this workshop should be trying to overcome:
- Confusion on how IT will enable value for the organization.
- Efficiency issues that are preventing objectives from being reached.
- The acquisition or growth of new capabilities that need to be considered.
After completing the Visualize the IT Operating Model Workshop your organization will:
- Clearly articulate how IT operates and where it drives value for the organization.
- Provide clarity around what functional areas exist in the IT operating model and the characteristics of each function.
- Ensure that how stakeholders are engaged and receive value from each functional area is defined.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Establish Context and Prepare for Change Management
The Purpose
- Understand why the IT operating model should be defined and visualized.
- Establish design principles to guide the group through the process and support communication.
Key Benefits Achieved
- Clear understanding of why the IT operating model is needed.
- A vision statement that can guide the group on where they are looking to go.
- Design principles that can support the group through the process and provide a reference for why the new model was designed the way it was.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Document the underlying drivers of the operating model. |
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| 1.2 | Outline the implications of the business context on the operating model. |
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| 1.3 | Create a vision statement for the future of IT. |
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| 1.4 | Establish design principles. |
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Module 2: Select and Customize the IT Operating Model
The Purpose
- Selection and customization of the right IT operating model archetype, outlining when and where IT is embedded within the organization.
Key Benefits Achieved
- Select an IT operating model archetype that aligns with your organization’s outcomes.
- Customize the model to reflect the accurate future state of your organization.
- Align the operating model to the organizations reference architecture to define any unique groupings.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Select a base operating model archetype. |
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| 2.2 | Augment the list of IT capabilities. |
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| 2.3 | Customize the IT operating model sketch and reflect appropriate centralization. |
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| 2.4 | Create unique groups by aligning with the business reference architecture and assign products, services, and technology to each group. |
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Module 3: Define the IT Operating Model Components
The Purpose
Define and visualize how each functional area in the IT operating model adds value and enables the organization in reaching its IT objectives.
Key Benefits Achieved
For each functional area the defined parts will be:
- Capability prioritization
- Purpose statements
- Critical success criteria measures
- Stakeholders and methods to engage collaborators
- Decision-making authority rights
- Value streams
- Approach to sourcing
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Functional area purpose statements. |
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| 3.2 | Critical success criteria. |
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| 3.3 | Stakeholder engagement plan. |
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| 3.4 | Assignment of decision-making authority rights. |
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| 3.5 | Establish the value stream of each functional area. |
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| 3.6 | Articulate the core output(s) of each functional area. |
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| 3.7 | Heatmap the capability map. |
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| 3.8 | Define core collaborators and stakeholders. |
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| 3.9 | Identify capabilities for outsourcing. |
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Module 4: Outline Changes and Plan to Communicate
The Purpose
Identify any changes from the current- to future-state operating model and prepare to communicate the changes to key stakeholders.
Key Benefits Achieved
- Able to articulate the planned changes
- Two different communication decks for executive level and more detailed level
- Next step action plan to support implementation of the IT operating model
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Create a change summary. |
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| 4.2 | Establish next-step action and communication plans. |
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