Running an IT shop is not easy... Planning is critical to your success!

Sept 21-25 2020 1pm-4.30pm ET

5 day, role-specific training programs to help you systematically improve your IT department.

We cover 4 key disciplines:

  • CIO
  • Apps
  • Infrastructure
  • Security

Participants in each Playbook event will identify, discuss, and understand the key metrics, process improvement methodologies and ownership, business value sources, and stakeholder management frameworks required to run a top-notch IT shop.

You’ll spend the week developing a management playbook for your department. Bring it back to your shop to immediately apply everything you’ve learned. This training program provides value for your time by unlocking the power of collaborative learning from both industry experts and your peers.

Register Now


Build a cohesive playbook by registering your entire IT leadership team. Contact us for group pricing.

Call 1-888-670-8889 for Group Rates

Why Attend?

  1. Immersive, Role-specific TrainingCovers four key IT disciplines: CIO, Applications, Infrastructure, and Security. Focuses on developing IT management practices to help you systematically improve your IT department.
  2. Collaborate & Learn From Your PeersCollaborate and leverage your team and other industry experts to complete all activities and outputs in your playbook.
  3. Connect With Industry ExpertsPlaybook gives you the exclusive opportunity to meet with our world-class research analysts, as well as industry experts.
  4. Develop Your NetworkNetworking via small group breakouts expand your learning during Playbook.
  5. Walk Away With a Plan to Execute onBuild a playbook that allows you and your team to successfully execute on your core process improvements and strategic direction.

Feedback From Recent Training Program Attendees

  • 90% would recommend the program to someone else
  • The program received a 9.5/10 on applicability of materials
  • The material received a 9.2/10 for insightfulness

"In the end we retain from our studies only that which we practically apply."


In this spirit, we design all of our training programs.

Session Breakdowns

Identify Business Goals & determine its implications on IT

IT’s vision and strategic direction must be rooted in the business strategy. Determine key business goals, and explore how IT can support the business and establish yourself as a strategic business partner.

Establish Key IT Process Improvements

Determine core IT processes that support your strategic direction and optimize ongoing operations. Assess process maturity and your team’s ability for continuous improvement. Estimate and size what your team can realistically deliver, and evaluate “how” you will execute on work.

Identify metrics to Drive IT Performance

Identify your department’s top metrics to drive process improvements and ongoing operations. Set up your custom metrics dashboard to continuously monitor and manage IT’s performance.

Build your Playbook

Establish ownership and empower your team to commit to process improvement and other IT work. Leverage an Info-Tech analyst to guide you through building a customized playbook using research based best practice and industry expertise.

Participate in Roundtables

Learn best practices and methodologies from leading experts in the field on topics of your choosing. Walk away with a playbook including a prioritized list of IT work to execute on, team responsibilities and process ownership, and Info-Tech research tools and templates to help you during the execution stage.

Roundtables, also featuring:

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Being Digital

Arif Mustafa

Research Director, CIO – Enterprise Architecture

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Vivek Mehta

Research Director

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CIO Time Study

Andrea Leven-Marcon

Practice Lead: Leadership Programs

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Future Technology: Industry Trends

David Wallace

Vice President, Industry Research

Virtual, Facilitator Led Program

Register Now for the IT Management Playbook
Join Us Sept 21-25 2020 1pm-4.30pm ET