Modernize Communications and Collaboration Infrastructure

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Holding onto legacy communication technology causes:

  • Poor alignment between business and IT goals, metrics, and expectations
  • A lack of visibility into infrastructure health
  • Disengaged and underleveraged user productivity
  • Preemptive movement of services to the cloud
  • Missed migration deadlines
  • Wasted time spent on predictable issues or decisions
  • Wasted money spent on increasingly recurring needs of equipment
  • Increased drain on IT resources to manage and maintain

The road to modernization results in:

  • Increased flexibility and productivity among users
  • Improved employee well-being and work-life balance
  • Reduced operating expenses on maintenance and patch fixes
  • More time available to IT resources
  • Better alignment between IT and the business strategy & objectives
  • Renewed visibility into IT investments

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Module 1: Assess the Communications Infrastructure

The Purpose

  • Identify pain points.
  • Build a skills inventory.
  • Define and rationalize template configuration needs.
  • Define standard service requests and map workflow.
  • Discuss/examine site type(s) and existing technology.
  • Determine network state and readiness.

Key Benefits Achieved

  • IT skills & process understanding.
  • Documentation reflecting communications infrastructure.
  • Reviewed network readiness.
  • Completed current state analysis.

Activities: Outputs:
1.1 Build a skills inventory.
  • Clearly documented understanding of available skills
1.2 Document move, add, change, delete (MACD) processes.
  • Documented process maps
1.3 List relevant communications and collaboration technologies.
  • Complete list of relevant communications and collaboration technologies
1.4 Review network readiness checklist.
  • Completed readiness checklist

Module 2: Learn and Evaluate Options to Define the Future

The Purpose

  • Hold focus group meeting.
  • Define business needs and goals.
  • Define solution options.
  • Evaluate options.
  • Discuss business value and readiness for each option.

Key Benefits Achieved

  • Completed value and readiness assessment.
  • Current targets for service and deployment models.

Activities: Outputs:
2.1 Conduct internal focus group.
  • Understanding of user needs, wants, and satisfaction with current solution
2.2 Align business needs and goals.
  • Assessment of business needs and goals
2.3 Evaluate deployment options.
  • Understanding of potential future-state solution options

Module 3: Identify and Close the Gaps

The Purpose

  • Identify gaps.
  • Examine and evaluate ways to remedy gaps.
  • Determine specific business requirements and introduce draft of business requirements document.

Key Benefits Achieved

  • Completed description of future state.
  • Identification of gaps.
  • Identification of key business requirements.

Activities: Outputs:
3.1 Identify gaps and brainstorm gap remedies.
  • Well-defined gaps and remedies
3.2 Complete business requirements document.
  • List of specific business requirements

Module 4: Build the Roadmap

The Purpose

  • Introduce Unified Communications Solution RFP Template.
  • Develop statement of work (SOW).
  • Document technical requirements.
  • Complete cost-benefit analysis.

Key Benefits Achieved

  • Unified Communications RFP.
  • Documented technical requirements.

Activities: Outputs:
4.1 Draft RFP (SOW, tech requirements, etc.).
  • Ready to release RFP
4.2 Conduct cost-benefit analysis.
  • Completed cost-benefit analysis
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