Modernize Communications and Collaboration Infrastructure
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RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Holding onto legacy communication technology causes:
- Poor alignment between business and IT goals, metrics, and expectations
- A lack of visibility into infrastructure health
- Disengaged and underleveraged user productivity
- Preemptive movement of services to the cloud
- Missed migration deadlines
- Wasted time spent on predictable issues or decisions
- Wasted money spent on increasingly recurring needs of equipment
- Increased drain on IT resources to manage and maintain
The road to modernization results in:
- Increased flexibility and productivity among users
- Improved employee well-being and work-life balance
- Reduced operating expenses on maintenance and patch fixes
- More time available to IT resources
- Better alignment between IT and the business strategy & objectives
- Renewed visibility into IT investments
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Module 1: Assess the Communications Infrastructure
The Purpose
- Identify pain points.
- Build a skills inventory.
- Define and rationalize template configuration needs.
- Define standard service requests and map workflow.
- Discuss/examine site type(s) and existing technology.
- Determine network state and readiness.
Key Benefits Achieved
- IT skills & process understanding.
- Documentation reflecting communications infrastructure.
- Reviewed network readiness.
- Completed current state analysis.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Build a skills inventory. |
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| 1.2 | Document move, add, change, delete (MACD) processes. |
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| 1.3 | List relevant communications and collaboration technologies. |
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| 1.4 | Review network readiness checklist. |
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Module 2: Learn and Evaluate Options to Define the Future
The Purpose
- Hold focus group meeting.
- Define business needs and goals.
- Define solution options.
- Evaluate options.
- Discuss business value and readiness for each option.
Key Benefits Achieved
- Completed value and readiness assessment.
- Current targets for service and deployment models.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Conduct internal focus group. |
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| 2.2 | Align business needs and goals. |
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| 2.3 | Evaluate deployment options. |
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Module 3: Identify and Close the Gaps
The Purpose
- Identify gaps.
- Examine and evaluate ways to remedy gaps.
- Determine specific business requirements and introduce draft of business requirements document.
Key Benefits Achieved
- Completed description of future state.
- Identification of gaps.
- Identification of key business requirements.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Identify gaps and brainstorm gap remedies. |
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| 3.2 | Complete business requirements document. |
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Module 4: Build the Roadmap
The Purpose
- Introduce Unified Communications Solution RFP Template.
- Develop statement of work (SOW).
- Document technical requirements.
- Complete cost-benefit analysis.
Key Benefits Achieved
- Unified Communications RFP.
- Documented technical requirements.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Draft RFP (SOW, tech requirements, etc.). |
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| 4.2 | Conduct cost-benefit analysis. |
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