Implement AI for Customer Experience
Use AI to supercharge your customer experience outcomes and propel your brand forward.
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Not following a structured scoping and implementation approach will:
- Focus efforts on use cases that don’t move the needle or address key challenges.
- Overlook critical details and considerations when scoping your AI solution.
- Skip critical steps that give your solution that best chance to make it past the POC stage.
Following scoping and implementation best practices will:
- Ensure that the right stakeholders are involved from the outset, eliminating conflicts and competing priorities.
- Align your initiative on the right requirements and success metrics.
- Ensure your solution delivers maximum benefit once launched to your organization and customers.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Identify and Select Your Highest Impact CX-AI Use Case
The Purpose
Key Benefits Achieved
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Assess your core CX KPIs to identify any challenging areas that need to be addressed. |
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| 1.2 | Diagnose your CX capabilities to identify priority focus areas and aligned AI solutions. |
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| 1.3 | Assess a candidate list of potential use cases on value and feasibility. |
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| 1.4 | Select your pilot CX-AI project. |
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Module 2: Define Your CX-AI Solution Requirements and Project Scope
The Purpose
Key Benefits Achieved
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Articulate the business context and a clear problem statement. |
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| 2.2 | Define solution objectives and success metrics. |
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| 2.3 | Define high-level user requirements. |
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| 2.4 | Define your project data requirements. |
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| 2.5 | Define solution governance and compliance requirement. |
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Module 3: Determine Your Solution Path and Build Your “Go-Live” Plan
The Purpose
Develop an implementation plan to guide configuration and deployment of your CX-AI solution. Ensure you make the right choice around build or buy and built out your solution roadmap.
Key Benefits Achieved
A robust and highly detailed plan outlining all critical aspects and planning considerations to build, test, deploy, and scale your CX-AI solution.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Determine your solution path and estimate your solution size. |
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| 3.2 | Establish an execution framework to develop your Proof of Concept (POC). |
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| 3.3 | Establish your deployment plan to bring your solution to production. |
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| 3.4 | Define your communication plan. |
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| 3.5 | Define your project roadmap. |
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Module 4: Establish Your Framework to Manage and Maintain Your Solution After Launch
The Purpose
Build the framework to manage, monitor, and continuously improve your AI solution after it’s gone live.
Key Benefits Achieved
A framework to ensure that your solution delivers as promised, it’s being adopted in the right way, and the impact it’s driving is being captured and communicated to your key stakeholders.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Establish your post-production monitoring plan. |
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| 4.2 | Develop and adoption plan to guide your solution. |
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| 4.3 | Establish a framework to capture the ROI of your solution. |
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