Define Your Enterprise IT and Digital Services
Grow beyond the IT department that builds solutions and become the business partner that delivers value.
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Stop cataloging everything IT does then figuring out how to release this “IT stuff” into the organization.
- This overused method does not consistently address the needs of your customers, does not enable the business, and does not demonstrate IT value.
Be the trusted business leader whose IT services deliver optimal value to your organization.
- Move away from the IT perspective and consider services from the perspective of the enterprise customer.
- Identify and align your IT services quickly and accurately.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Understand Services, Customers, and Where to Start
The Purpose
- Level-set what a service and its related components are so that in the later activities, services are identified accurately.
- Introduce the importance of culture for enabling and supporting services.
- Assess areas of focus for a service enabling/supporting culture in the organization.
Key Benefits Achieved
- Understand what a service is to build on when identifying IT services in later activities.
- Identified elements of culture to ensure the ongoing success of IT services.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Consider example services. |
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| 1.2 | Determine where to start based on maturity level. |
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| 1.3 | Complete a cultural readiness assessment. |
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Module 2: Prioritize Cultural Areas of Focus and Identify Business Customers and Services, and IT Services
The Purpose
- Determine which areas of focus are most important to address in the cultural assessment.
- Introduce identifying enterprise customers and services using the value stream in their own capability map.
Key Benefits Achieved
- Understand what they would like to focus on for culture change and when they’d like to focus on these things in a high-level timeline (now, next, later).
- Apply concepts of service, customer, value, and value chain learned previously to their own environment to begin understanding the enterprise customer and services. This sets the foundation for accurate IT service alignment completed in later exercises.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Prioritize areas to address and enter into timeline. |
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| 2.2 | Use value stream map to identify business customers. |
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| 2.3 | Use value stream map to identify business services. |
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| 2.4 | Begin to identify IT services. |
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Module 3: Identify and Align IT Services
The Purpose
- Continue to identify and align IT services to business services and customers.
Key Benefits Achieved
- Identified IT services aligned to business services
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Continue to identify and align IT services. |
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Module 4: Identify and Align IT Services to Business Services and Goals and Complete Executive Presentation
The Purpose
Key Benefits Achieved
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Finish identifying and aligning IT services. |
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| 4.2 | Define IT services and align to goals. |
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| 4.3 | Review services. |
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| 4.4 | Complete executive presentation. |
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| 4.5 | Craft message and practice delivering executive presentation. |
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Module 5: Next Steps and Wrap-Up (Offsite)
The Purpose
- Finalize work outstanding from previous steps and answer any questions.
Key Benefits Achieved
- Participants have thought about and documented how to customize the Info-Tech IT dashboards to use in their organization and have everything they need to customize the dashboards with their own metrics and visuals (if necessary).
| Activities: | Outputs: | |
|---|---|---|
| 5.1 | Complete in-progress deliverables from previous four days. |
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| 5.2 | Set up review time for workshop deliverables and to discuss next steps. |
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