Create a Service Management and IT Operations Strategy
Move from assessment to action, using an interconnected approach to meet organizational goals.
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Sophisticated frameworks and methodologies for fulfilling business requirements lead to ineffective service management and IT operations for meeting critical organization’s requirements:
- Practices are delivered in silos due to lack of collaboration and coordination.
- Lack of a cohesive operating model and strategy results in bottlenecks, delays, and failure to deliver services efficiently.
- As IT should consider multiple interdependencies, it will lead to delays in delivery and a perception that IT is slow in fulfilling business needs.
- IT operations usually struggle with showing visibility and transparency into IT investments and showing the impacts to interested parties.
- IT may struggle with articulating business values of investments in technology, while business leaders may not fully understand the technology value, constraints, and enablers.
Create a vision of the future of service management and IT operations, and develop a strategy that will align IT operational initiatives with organizational goals:
- Define a vision and guiding principles to support organizational and operational goals.
- Build a comprehensive strategy and roadmap to unify operations and service management to support your organization’s objectives.
- Enhance business agility by maturing IT operations.
- Improve end-user satisfaction as a result of better service delivery and further alignment of services with customer needs.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Define the Target State
The Purpose
Key Benefits Achieved
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Construct vision and mission statements |
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| 1.2 | Define goals and guiding principles |
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| 1.3 | Prioritize organizational goals |
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| 1.4 | Evaluate diagnostic data |
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Module 2: Define the Current State
The Purpose
Key Benefits Achieved
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Conduct a current-state assessment |
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| 2.2 | Prioritize initiatives |
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| 2.3 | Analyze and document critical dependencies |
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| 2.4 | Document strengths and areas of improvement |
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| 2.5 | Review, governance, infrastructure, and technical capabilities |
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Module 3: Bridge the Gap and Create the Roadmap
The Purpose
Key Benefits Achieved
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Document and prioritize improvement candidates |
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| 3.2 | Create a RACI matrix |
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| 3.3 | Visualize your roadmap |
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| 3.4 | Plan improvements using Info-Tech’s resources |
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Module 4: Establish Metrics and Risk Mitigation
The Purpose
Key Benefits Achieved
A comprehensive list of metrics to track progress, potential implementation roadblocks, and strong mitigation strategies.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Identify metrics and targets |
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| 4.2 | Assess implementation constraints and discuss mitigation plans |
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