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Zoho

Zoho Expense

Composite Score
7.4 /10
CX Score
7.8 /10
Category
Zoho Expense
7.4 /10

What is Zoho Expense?

Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements. Experience the convenience of simplified travel booking, faster expense reporting, and effective cost control. With Zoho Expense, take the first step to revolutionize the way you manage travel and expense.

Company Details


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Zoho Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

88 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Expense?

11% Negative
12% Neutral
77% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 81

Rate Tracking

83

Savings Optimization

83

Travel and Accommodation Booking

82

Bank/Credit Card Integration

82

Self-Service

82

Notifications/Alerts/Updates

81

Policy Configuration/Implementation

81

Expense Management

81

Mobile

80

AI Driven Personalization

79

Itinerary Management

79

Vendor Capability Ratings

Average 75

Ease of Implementation

78

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Ease of IT Administration

78

Breadth of Features

75

Availability and Quality of Training

75

Business Value Created

75

Quality of Features

75

Ease of Data Integration

72

Vendor Support

72

Usability and Intuitiveness

72

Zoho Expense Reviews

Pablo Rafael P.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

"Powerful, but premium features come at a cost."

Likeliness to Recommend

7 /10

What differentiates Zoho Expense from other similar products?

Zoho Expense stands out due to its integration within the Zoho ecosystem and its affordability compared to competitors. It provides seamless connectivity with other Zoho tools (like Zoho Books and Zoho CRM) and popular third-party applications (e.g., QuickBooks, Xero, and Slack). Its automation features, such as receipt scanning and policy enforcement, cater to businesses looking for efficiency and compliance without breaking the bank. Additionally, its multi-currency support and intuitive interface make it accessible for global and small-to-medium-sized companies alike.

What is your favorite aspect of this product?

The receipt scanning feature with OCR (Optical Character Recognition) is incredibly convenient. Users can scan receipts on the go, and Zoho Expense automatically extracts and organizes the data. This saves time and minimizes manual errors, particularly for frequent travelers or teams managing high expenses.

What do you dislike most about this product?

Some advanced features, such as customized workflows and advanced analytics, are limited to higher-tier plans. This can make the product feel restrictive for growing businesses that need these features but are hesitant to upgrade. Additionally, the mobile app, while functional, occasionally lags or lacks the full functionality of the desktop version.

What recommendations would you give to someone considering this product?

If you're considering Zoho Expense, use the free trial to explore its features and ensure they align with your needs. It’s especially valuable for businesses already using Zoho products due to its seamless integrations. Evaluate whether the advanced features, like custom workflows and detailed reporting, justify the cost of a higher-tier plan. Ensure your team is trained on the mobile app and receipt scanning to maximize efficiency. Overall, it’s an affordable and user-friendly option for simplifying expense management.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Alexis P.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Zoho Expense Is a Reliable Expense Management Tool

Likeliness to Recommend

10 /10

What differentiates Zoho Expense from other similar products?

I am impressed by the accuracy of Zoho Expense, which makes it a standout expense management software.

What is your favorite aspect of this product?

I like how affordable Zoho Expense has been. Zoho Expense is super effective to use.

What do you dislike most about this product?

I do not dislike Zoho Expense at all. Zoho Expense has been the best.

What recommendations would you give to someone considering this product?

I highly recommend Zoho Expense. Zoho Expense is so effective.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John P.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Claims and reimbursement in a minute!

Likeliness to Recommend

9 /10

What differentiates Zoho Expense from other similar products?

Streamlined approval process and ease of use on a regular basis.

What is your favorite aspect of this product?

Ease of integration, ease of use and very user friendly.

What do you dislike most about this product?

NA as of the moment - love this product!

What recommendations would you give to someone considering this product?

Go for it - makes claims and reimbursements a breeze in terms of request.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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