Zoho Desk

What differentiates Zoho Desk from other similar products?

Zoho Desk has been a great product for our business for it has greatly enabled us to have the best cloud platform when we are dealing with our customers with the ability to manage our customer support tickets, creating reports,s, and managing of our contracts. With this, the tool has enabled us to have a close relationship with our customers and creating the best environment for them and we have been able to have managed to raise productivity.

What is your favorite aspect of this product?

It is very easy to customize the tool. It is easy to integrate Zoho Desk with other software. Agent of collaboration. Intuitive and easy to use.

What do you dislike most about this product?

With the great experience using this tool, I have no challenge with the tool thus lacking anything to dislike .

What recommendations would you give to someone considering this product?

I highly recommend use of this tool to anyone considering it.

What differentiates Zoho Desk from other similar products?

Certainly, in both small size and large organizations, customers are always regarded to be properly handled , Zoho desk has greatly contributed by providing a better cloud platform where organizations can manage customer support with ticket creation. It enables to have the support in many channels, mobile customer care and also provide a high-quality search. It perfectly integrates with third-party software that allows having a great connection with many customers

What is your favorite aspect of this product?

It is easy to follow up and obtain a track of the customers' tickets and the users' interface is greatly perfect. Mobile customer care and customer self-service capability. The contact center integration is with the third-party software integration such as email, chat, and social media. Workflow automation makes the whole performance perfectly easy and faster.

What do you dislike most about this product?

Zoho Desk to the majority it's not that easy when it comes to learning the learning curve tends to be very steep especially to be able to customize challenges has been noted but on the other side, the befits outways the challenge found.

What recommendations would you give to someone considering this product?

Zoho Desk is a perfect tool that will enable you to manage your relation with your customers and thus able to sustain them and with a high probability to attract new ones thus I recommend anyone considering this product o give it a try and to witness its perfection.

What differentiates Zoho Desk from other similar products?

If there's one stand-out feature of Zoho Desk, it's the ease of integration into other systems. The various products and departments that Zoho Desk brings together is no different than other similar products that we examined, but once we settled on a few, we found it much easier to pull together all of the various pieces. having a web chat feature that can provide chat functionality with customer service when they're available, and when they're not, allow them quick and easy access to help files while simultaneously providing ticketing, ticket tracking, and customer file integration isn't an "easy" thing but Zoho managed to make it so.

What is your favorite aspect of this product?

All of the easy integration capabilities with other apps that we use via API make this a no-brainer for us. The ROI on something like this is usually minor in the grand scheme of things. But the productivity gains with Zoho Desk have been significant enough that end-users and customers have all frequently thanked me for. My only regret is that I didn't decide to use it sooner.

What do you dislike most about this product?

If there is one thing that I dislike about this product, it's the complexity of the initial setup. There are just so many options available through the API that it's easy to get overwhelmed. And with so much capability, it's easy to fall down the rabbit-hole of wondering "what else can we do with it?" But it's this complexity that provides the capabilities and I truly wouldn't want it any other way.

What recommendations would you give to someone considering this product?

Be prepared to spend a good amount of time thinking through all of your business processes and put together a plan for what your ideal solution would look like if you could just make anything you wanted. Think about everything piece of information and every communication link you would want to happen. Then only pull the trigger when you know exactly what you want from this. Otherwise you will spend a great deal of time reworking things. For example, if you don't want customers to have direct access to some field techs but have others that you do, be sure to break them into separate groups.