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Webex Meetings Logo Award Winner Product Badge
Webex Meetings Logo Award Winner Product Badge
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative
4% Neutral
94% Positive

Pros

  • Fair
  • Helps Innovate
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

85

Audio Conferencing VoIP

85

Screen Share

83

Audio Controls

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

82

Virtual Whiteboard

82

Keyboard Mouse Control

82

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

83

Business Value Created

83

Breadth of Features

82

Ease of IT Administration

82

Quality of Features

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Noah M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Reliable videoconferencing tool.

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Cisco provides a great way to converse over the phone and via video. The advantage is that virtual meetings or appointments with customers can be planned in this manner. The ability to invite third persons via a link is a fantastic feature. During the conference, documents and presentations can be simply shared. Without all participants being physically present at the same moment, discussions can take place. You can save time by recording the meeting and having the option of feeding and replaying all media to allow all users to participate. This makes it much easy to hold meetings, especially during the Corona period.

What is your favorite aspect of this product?

A easy method for holding meetings or conferences with a large group of people. When it comes to travel expenses for personal meetings, for example, this saves a lot of time and money. Meeting management is simple, as is interacting with coworkers, and dialing in from wherever, in case of an emergency, is simple. Cisco Webex Meetings satisfies all of the digital round table's standards. It's a safe and simple tool that may be used to invite numerous people at once. Everything operates nicely thanks to the straightforward navigation. Everything is available, from the recording function to screen splitting.

What do you dislike most about this product?

Because the computer uses a lot of battery power, it must be connected to the mains. In addition, the image usually contains flaws or freezes. Alternative systems, in the meantime, have rendered it obsolete. The initial setup is complicated and time-consuming, and it may take longer than anticipated ,if you are not externally invited and do it yourself. I'd like to see more passive possibilities for participants to contribute to the conversation (rather than actively "talking in the center"), such as "snacks" from each user appearing in the live stream for the relevant users.

What recommendations would you give to someone considering this product?

Video conferencing runs seamlessly during a Webex session, with useful features like polls and group meetings. Recordings of sessions can be preserved locally or in the cloud. Because of the good connection, sending appointments from Outlook is simple. Individual screens or programs can be easily shared and sent by anyone. You may also offer other folks screen control so they can click their way through a presentation independently. To play films and audio files, you must update your sharing settings. Instead of switching between transferring content, as well as video and audio files, it would be nice if this happened automatically.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daichi K.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

This is an excellent tool for meetings.

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Quick solutions, as well as weekly and daily meetings, are incredibly efficient and can exceed face-to-face meetings in some circumstances. Everything flows smoothly because it is only possible to quickly discuss or edit a document with a colleague at any moment. Very useful if you want to make decisions in large groups, discuss documents, or just have a basic brainstorming session. The weekly and daily tasks are easily organized here, and the brief presentation of documents is not a problem. Now that I use Webex, I have a lot less customer appointments.There are numerous technical options and they are simple to employ when inviting third.

What is your favorite aspect of this product?

You can communicate during Webex Meetings, but only during video conferencing. Like Teams or Skype, Webex Meetings isn't a complete solution. Users of Webex Teams can also use interactive whiteboards during video calls, which is a nice feature. The commercial subscription includes more features than the free version, but only half as many users, so it can quickly become prohibitively expensive for many employees. Multiple people can use the mouse and share the screen at the same time. For rapid invitations from third parties via a link, no application is required. Maintaining a solid connection prevents long delays.

What do you dislike most about this product?

The quality of the audio may occasionally be less than perfect, depending on the audio option you choose. This is unquestionably linked to the current pandemic issue. Otherwise, especially in large gatherings with a lot of people, the overview can be a little confusing. More login confirmations and a time-consuming registration via a link. It's always a chore to look for the mail link, which is extra aggravating when you're disconnected from the call. Although the audio quality is adequate, conversations can become stifled when two individuals are speaking at the same time. In the sphere of public administration, it is frequently inactive.

What recommendations would you give to someone considering this product?

The free version, which allows for video conferencing with up to 100 users, has no time limit. Only the host must log in to the service; all other participants can dial in to join the conference via a link. There is no need to download any software. Now that I use Webex, I have a lot less customer appointments. Internal meetings can also take place from home or in multiple locations without requiring travel. Finally, even if I don't have access to the Internet, I can easily join a conference call (by phone). Internal meetings can also take place from home or in multiple locations without requiring travel.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Mark T.

  • Role: Operations
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Outstanding tool for online meetings.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

This tool is more effective with audio and video conferencing. Makes it fast to schedule secure online meetings.

What is your favorite aspect of this product?

It's possible to join productive meeting sessions with this tool. I'm delighted how I can share my screen with anyone during meeting. Enables ease of sharing files. Enhance great chatting with my teams.

What do you dislike most about this product?

Unstable internet connectivity and unnecessary calls disconnection and meeting drop-offs is what annoys me when using Cisco Webex Meetings.

What recommendations would you give to someone considering this product?

For high quality, secure and productive meeting sessions,this is the solution any organization should look for.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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