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Webex Meetings Logo Award Winner Product Badge
Webex Meetings Logo Award Winner Product Badge
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative
4% Neutral
94% Positive

Pros

  • Fair
  • Helps Innovate
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

85

Audio Conferencing VoIP

85

Screen Share

83

Audio Controls

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

82

Virtual Whiteboard

82

Keyboard Mouse Control

82

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

83

Business Value Created

83

Breadth of Features

82

Ease of IT Administration

82

Quality of Features

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Diana K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Video meeting experience on Webex has been smooth.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

High definition video and audio are differentiating factors, in support of Webex. While this is available on a number of alternative products, it appeals to me more on Webex.

What is your favorite aspect of this product?

I like Webex dial-in number feature. This let users like myself dial into team meetings directly from my mobile phone, via a dedicated number without the need for an internet connection. While I have only used this on an handful of occasion, it worked super fine every time I tried . Most importantly though, it has come in handy for colleagues I work with remotely, from the other side of the world.

What do you dislike most about this product?

I wish Webex can do something about how unintuitive, its native application for Mac devices has been.

What recommendations would you give to someone considering this product?

Webex meeting is not affected by the number of meeting participants. This is one factor for potential users to consider, depending on their workforce and anticipated rate of use.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Agus T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

This capacity is essential as a webinar tool

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

It provides the bulk of the commonly expected webinar features (sending invitation emails, broadcasting URLs, conducting questionnaires, extracting retention reports, etc.). It is more reliable and has better speech quality than other tools because it is provided by Cisco. A minimal application that is simply used for listening and provides only the necessary and acceptable functions. Of course, there are standard features such as a mute button to allow you to answer other phones while listening, and the ability to ask chat questions while listening is also beneficial.

What is your favorite aspect of this product?

You may use it with confidence since it is straightforward to set up, even in meetings with third parties, and security is guaranteed. It is straightforward to use since it allows me to choose the presenter without requiring complicated settings to project material. This application's primary function is to listen to webinars. Even webinars with a large number of attendees may be securely listened to without feeling uneasy. Previously, large webinars had to be attended at the webinar location, but now you can listen to them from the comfort of your own home, which is really handy.

What do you dislike most about this product?

It is not limited to this tool; it can be deployed to any conference tool (webinar), however, coordination with MA products is challenging. The API cannot be integrated with the main MA tool; instead, the CSV file must be generated locally and manually connected.

What recommendations would you give to someone considering this product?

The webinar went quite well. The good news is that there is a large database of responses (screen stamps) and that engaging conversations may be conducted without using the chat function. In the case of a large-scale conference with an undetermined number of people, I feel it is incredibly useful to invite visitors and regular participants individually. Normal participation generates no noise, and it is less probable that the meeting collection will continue (the company joins then the voice of a child, as it is a discussion or home setting in the) event that the participation environment is gone, it may have become highly efficient progress.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Caring

James W.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

My meetings are always, just a click away.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Ease of use across devices. Webex simply provides me with three reliable ways to join video meetings - on desktop , mobile phone and web browser. While the features vary from one medium to another, the fact that I am able to access my meetings via any of the above medium without too much limitations , really differentiates Webex for me.

What is your favorite aspect of this product?

I love how Webex allows me to switch devices during meetings, without me first having to log-out of my current device. While this may not be a big deal for a lot of users, it is for me and it is what I find most lovable about Webex.

What do you dislike most about this product?

An important part of any commercial software product in the present time, is its ability to integrate with third party software products. From my experience with Webex, it falls short in this aspect , especially when it comes to integrating with non-mainstream third party software products.

What recommendations would you give to someone considering this product?

Webex meeting is well suited for all forms of video meetings. While it is not the most feature-rich tool out there, it does a good job still and it is very scalable as well.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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