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WalkMe

WalkMe

Composite Score
7.5 /10
CX Score
7.5 /10
Category
WalkMe
7.5 /10

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details


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Awards & Recognition

WalkMe won the following awards in the Product Analytics category

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WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

66 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

0% Negative
6% Neutral
94% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Client Friendly Policies
  • Continually Improving Product

Feature Ratings

Average 75

Conversion Analysis

86

Audience Segmentation

85

Data Analysis and Survey Function

80

Data Warehousing

79

Data Integrity

78

Analytics and Reporting

78

Data Management

77

Device and Browser Analytics

77

Marketing Analytics

69

Mobile Functionality

65

API Framework

60

Vendor Capability Ratings

Average 73

Ease of Implementation

78

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Breadth of Features

76

Availability and Quality of Training

76

Vendor Support

75

Ease of Customization

73

Quality of Features

72

Business Value Created

70

Ease of Data Integration

65

Ease of IT Administration

63

WalkMe Reviews

Shreya P.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

userfriendly

Likeliness to Recommend

8 /10

What differentiates WalkMe from other similar products?

With its robust no-code interface, which enables enterprises to design in-app guiding and onboarding experiences without requiring considerable programming, WalkMe sets itself apart from other digital adoption platforms. With the help of its strong AI-driven analytics, teams can enhance user engagement and streamline workflows by gaining deep insights into user behavior.

What is your favorite aspect of this product?

WalkMe's no-code interface is one of its best advantages. With this feature, companies may design unique in-app instructions and user onboarding processes without needing a lot of development resources or technical know-how. Enabling non-developers to create and distribute tutorials, tooltips, and walkthroughs allows companies to swiftly modify their online assistance and training to better match the needs of users.

What do you dislike most about this product?

One drawback of WalkMe is its complexity in setup and maintenance for larger-scale deployments.

What recommendations would you give to someone considering this product?

While it's a no-code platform, setting up detailed workflows and customizations can take time. Be prepared to invest in the initial configuration to get the most out of the product.

Pros

  • Unique Features
  • Continually Improving Product
  • Reliable
  • Effective Service

Anaida W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

I wouldn't recommend any other application for DAP

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

I believe the breadth of features available and ease of customization are above all competitors

What is your favorite aspect of this product?

Ease of use/easy to grasp

What do you dislike most about this product?

The integration/admin portion has been tricky

What recommendations would you give to someone considering this product?

If you're planning to dive into Digital adoption, Walkme would be the final option. I have found the UI for other similar products very tricky post using walkme.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

Mark E.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

A truly scalable DAP!

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

Ease of adoption and use - even for none-technical employees.

What is your favorite aspect of this product?

The Digital Adoption Institute empowers organizations to build the capacity to effectively maximize their investment

What do you dislike most about this product?

Latency when utilizing the multiple Validation SmartTips on a page.

What recommendations would you give to someone considering this product?

Be sure to identify KPIs, conduct a break-even analysis, and establish an accurate measurement of ROI.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular WalkMe Comparisons

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