What is WalkMe?
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
100 Plan to Renew
65 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WalkMe?
Pros
- Enables Productivity
- Efficient Service
- Client Friendly Policies
- Continually Improving Product
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Audience Segmentation
Conversion Analysis
Data Analysis and Survey Function
Device and Browser Analytics
Data Warehousing
Data Integrity
Data Management
Analytics and Reporting
Marketing Analytics
Mobile Functionality
API Framework
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Ease of Customization
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
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WalkMe Reviews
Anaida W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
I wouldn't recommend any other application for DAP
Likeliness to Recommend
What differentiates WalkMe from other similar products?
I believe the breadth of features available and ease of customization are above all competitors
What is your favorite aspect of this product?
Ease of use/easy to grasp
What do you dislike most about this product?
The integration/admin portion has been tricky
What recommendations would you give to someone considering this product?
If you're planning to dive into Digital adoption, Walkme would be the final option. I have found the UI for other similar products very tricky post using walkme.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Vishal M.
- Role: Human Resources
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Best in class, industry standard.
Likeliness to Recommend
What differentiates WalkMe from other similar products?
User Experience: WalkMe excels in providing a seamless and personalized user experience. User Interface: The intuitive and user-friendly interface of WalkMe sets it apart. Ease of Use: WalkMe stands out for its unparalleled ease of use. The platform simplifies complex processes through its drag-and-drop functionality, allowing users to create interactive guides without the need for extensive technical expertise. Technical Support: The technical support provided by WalkMe is top-notch. WalkMe University and Learning Materials
What is your favorite aspect of this product?
WalkMe's contextual guidance and on-screen walkthroughs, as they contribute to an enhanced user experience by providing real-time assistance and support. The platform's intuitive interface and ease of use.
What do you dislike most about this product?
Cost: Some may find WalkMe to be relatively expensive, especially for smaller businesses or organizations with budget constraints. Learning Curve: Despite its user-friendly interface, there can be a learning curve for those who are new to the platform or unfamiliar with similar tools.
What recommendations would you give to someone considering this product?
Understand Your Needs: Clearly define your objectives and requirements. Identify specific pain points or processes that WalkMe can help streamline or improve. Evaluate Integration: Assess the compatibility of WalkMe with your existing systems and applications. Ensure that it integrates seamlessly with your tech stack to maximize its effectiveness. Plan for Training and Onboarding: Plan for adequate training and onboarding for your team. While WalkMe is designed to be user-friendly, providing sufficient training will help users make the most of its features and capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mark E.
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
A truly scalable DAP!
Likeliness to Recommend
What differentiates WalkMe from other similar products?
Ease of adoption and use - even for none-technical employees.
What is your favorite aspect of this product?
The Digital Adoption Institute empowers organizations to build the capacity to effectively maximize their investment
What do you dislike most about this product?
Latency when utilizing the multiple Validation SmartTips on a page.
What recommendations would you give to someone considering this product?
Be sure to identify KPIs, conduct a break-even analysis, and establish an accurate measurement of ROI.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
