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UKG (Ultimate Kronos Group)

UKG Pro

8.4 /10

193 Reviews Write a Review

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

8 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

87 Likeliness to Recommend

1
Since last award

92 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Acts with Integrity
Fair
Caring

Feature Ratings

Average 79

Employee Record

Payroll Administration

Learning and Development

Position Management

Performance Management

Benefits Administration

Time and Attendance

Talent Management

Compensation Management

Talent Acquisition

Workforce Planning

Vendor Capability Ratings

Average 80

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Also Featured in...

Payroll

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Talent Management

Translation missing: en.product_page.ratings.score 7.7

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Workforce Management - Enterprise

Translation missing: en.product_page.ratings.score 7.6

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Benefits Administration

Translation missing: en.product_page.ratings.score 7.3

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UKG Pro Reviews

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Best in Class

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Jade C.

Role: Human Resources
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to use, but needs more customization

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro really cares about their own employees, which is great, because it reflects in the customer service they provide. Employees are generally very happy and really excited to get started helping customers.

What is your favorite aspect of this product?

The Customer Success Portal and availability of vendor support.

What do you dislike most about this product?

I wish more was customizable, especially for compensation plans and performance reviews. Also, there are some issues with purchasing additional modules to fully use delivered modules.

What recommendations would you give to someone considering this product?

Really engage with your ERM when you first enroll; they are great and will always help you!

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Christina G.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Endless Possibilities!

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro has been highly responsive anytime we have needed their support! Every case I have every opened has been a positive impact which helps when you may need to use a lot of customization or self-service as a company to do your own development! They have always been very open on their skills and their experience to best assist me.

What is your favorite aspect of this product?

UKG Community Service. The ability to connect and share ideas with all of UKG's customers!

What do you dislike most about this product?

The community aspect of UKG Pro is AMAZING! There is a way to have direct contact with ALL of UKG Pro's customers making it easy to network and share ideas. However, sometimes when UKG determines that they will act on those ideas there is no real transparency on how those rollouts will works so hope rises and crashes often for those heavily involved with the development and optimization of the product for your organization.

What recommendations would you give to someone considering this product?

Take you time in implementation. If you can budget for the test environment it is well worth it to be able to forecast actual problems!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Under Delivered
Charges for Enhancements

Latest Research

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

1 Since last award

92 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Talent Management

Workforce Management - Enterprise

Benefits Administration

UKG Pro Reviews

Best in Class

Likeliness to Recommend

Pros

Jade C.

Easy to use, but needs more customization

Likeliness to Recommend

Pros

Christina G.

Endless Possibilities!

Likeliness to Recommend

Pros

Cons

Most Popular UKG Pro Comparisons

Dayforce

Workday Human Capital Management

Oracle PeopleSoft HCM

SAP SuccessFactors Human Experience Management Suite

Paycor

Paycom

Title

1
Since last award

2
Since last award

Feature Ratings

Employee Record

Payroll Administration

Learning and Development

Position Management

Performance Management

Benefits Administration

Time and Attendance

Talent Management

Compensation Management

Talent Acquisition

Workforce Planning

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization