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Unify IT in the Education Sector

The intersection of local insight and organizational excellence.

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Many universities, colleges, and schools have service duplications, and these duplications increase waste. Lack of collaboration among IT units causes increased costs and reduced faith in the institution’s IT. Unifying IT requires accurate planning and efficient communication between participating organizations.

Our Advice

Critical Insight

  • Individual institutions may fear losing autonomy. Some fear that sharing IT services will mean they are competing with other institutions to access services they need.
  • Some organizations will block unification efforts because they are afraid of losing in-house or localized functionality.
  • IT unification in education is not about centralizing IT around a single authority; it is about appropriately delivering services under a unified vision to the benefit of the institution’s financial health and academic wellbeing.

Impact and Result

  • Convince key stakeholders that IT unification is in everyone’s best interest.
  • Understanding the opportunity for IT unification extends beyond cost savings to greater harmony in a time of rapid change.
  • Identify the best implementation plan based on their goals, needs, and services.

Unify IT in the Education Sector Research & Tools

1. Unify IT in the Education Sector Deck – This research supports IT leaders in their quest to unify technology services in the education sector.

This blueprint takes a balanced approach to IT unification in Education. It addresses gaining broad support among stakeholders, assessing the benefits of sharing or distributing services, and setting up an effective governance and operating model.

2. Education IT Unification Workbook – Record the output of IT unification activities in this workbook.

This document contains sections to record the output from activities across all four phases of the IT unification research.

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The intersection of local insight and organizational excellence.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Get the help you need in this 4-phase advisory process. You'll receive 10 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Clarify your mandate
  • Call 1: Scope requirements, objectives, and your specific challenges.
  • Call 2: Create guiding principles, mission, and vision.

Guided Implementation 2: Describe your current state
  • Call 1: Identify your high-priority capabilities and priority services.
  • Call 2: Establish service descriptions.

Guided Implementation 3: Determine your future state
  • Call 1: Assess the benefits of sharing or distributing services.
  • Call 2: Calculate economies of scale.
  • Call 3: Identify the operating model.

Guided Implementation 4: Plan your roadmap
  • Call 1: Document governance.
  • Call 2: Determine your transition approach and team.
  • Call 3: Build a roadmap.


Mark Maby


  • Rala Kathiresan, President and Chief Information Officer, BCNET
  • Srinivas Gotety, Executive Director - Enterprise Applications & Digital Solutions, Millersville University
  • Keith Halman, Associate Vice Chancellor and CIO, Texas Tech University System
  • John Bass, Chief Operating Officer, Association of Educational Service Agencies
  • Madalyn Romano, Assistant Director - Strategic Planning, Lower Hudson Regional Information Center
  • Michael Milligan, Managing Director - Communication & Collaboration, University of Massachusetts
  • Peter Mosinskis, Deputy Chief Information Officer, California State University Office of The Chancellor
  • Gregory Smith, Chief Operating Officer, University of Waterloo
  • Chris Rooney, Business Services Director, AESA
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