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Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Reference Architecture Sample Slide

Education Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Education Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

GDPR Implications for Educational Institutions

Date published:

May 22, 2018

Author

  • Daniel Black

The General Data Protection Regulation (GDPR) will go into effect on May 28, 2018. Understand the potential implications for education and take proactive good-faith steps to ensure that you are not subject to the steep financial penalties associated with non-compliance.

Three Reasons Why VDI Went From Next Big Thing to Just Another Thing

Date published:

May 17, 2018

Author

  • John Sloan

2018 will be the year of virtual desktop infrastructure (VDI)! Just kidding. Despite the hype, VDI has consistently fallen short of revolutionizing end-user computing. VDI is not dead and continues to be a thing. It’s just not the only thing.

K-12 and IoT: Interconnectivity and You(r Kids).

Date published:

April 24, 2018

Author

  • Michael Gyssels

The Internet of Things (IoT) is an emergent trend that presents profound capabilities for K-12 schools. Or so it would seem. Recent reports suggest that while 40% of K-12 IT managers believe this new interconnectedness of devices, applications, and services will be highly impactful on school structures, nearly 85% of those same respondents do not yet know what IoT actually means. So, what is it and how can you use it to maximize business and classroom benefit?

Schools Are No Stranger to Cyberattacks: What You Need to Know

Date published:

May 16, 2017

Author

  • TJ Minichillo

The primary and secondary school sector has seen an increase in targeted cyberattacks driven primarily by the lack of consistent and robust security programs implemented through the sector. Find out what school administrators should do to increase cyber security awareness and protect their critical assets.

Digital in Education: Be Proactive and Deliberate

Date published:

March 27, 2018

Author

  • Alex Chen

Teachers have reason to be annoyed when students use digital devices inappropriately in class, reducing their learning and that of those around them. However, the solution lies not in banning digital devices but rather in teachers playing a more proactive role in students’ goal setting and in educational institutions having a deliberate approach to digital technologies.

NetApp Is the Storage Comeback Kid. Should You Care?

Date published:

April 9, 2018

Author

  • John Sloan

NetApp is the storage comeback kid. In just over two years NetApp has gone from drowning under to riding the waves of change that are disrupting the storage industry. If you have previously written off NetApp it may be time for another look.

What You Need to Know About ECM for Your K-12 Institution

Date published:

April 6, 2018

Author

  • Samuel Leese

Hundreds of schools use entirely paper processes for record keeping. Making the switch to a secure and user-friendly ECM is easier than you think with our three-step selection and implementation process.

Looking at Web Experience Management Platforms for Post-Secondary? Here’s What Matters

Date published:

April 4, 2018

Author

  • Samuel Leese

Many post-secondary institutions are working with custom-built legacy applications for web management. These applications may be tailored to suit the organization’s technical needs, but they are rarely user friendly, leading to an increased burden on the IT service desk. Implement a modern web experience management (WEM) platform to alleviate the burden on IT as the number of content contributors grows across the organization.

Sacrificing Pets: Optimizing Collaboration Tools for Professional Teams

Date published:

March 27, 2018

Author

  • Ken Weston

Everyone works differently and so too do teams. It doesn’t make sense to force everyone to use the same tools for collaboration. IT needs to engage and, well, collaborate with teams to focus on supporting tools that make sense for the team and the company.

Heads in the Cloud: How Cloud SaaS Can Benefit Your Students

Date published:

March 23, 2018

Author

  • Michael Gyssels

Cloud SaaS has become an integral part of home computing, and its prevalence makes cloud computing in schools a near necessity. As kids gain greater access (or exposure) to technology, it is not only necessary for ease of use, but also for training up media literacy. Make sure that your vendor maximizes your gains while minimizing infrastructure capital expenses.

The Curious Case of the SMARTBoard – and What We Can Learn About Future Classroom Technology

Date published:

March 23, 2018

Author

  • Michael Gyssels

Interactive whiteboard technology has existed as an example of “future tech” in schools for nearly two decades. Once heralded for the revolutionary changes to pedagogy they were expected to bring, backed by massive sales – and even larger sales expectations – interactive whiteboard technology sales have rapidly declined as school-provided laptops and student-owned smart devices start to populate schools. Still, there are schoolboards across North America forging ahead with aging interactive whiteboard implementation plans. What can we learn from the slow and unceremonious decline of SMARTboard and its competitors? And how we can leverage that knowledge for future technology implementations?

Artificial Intelligence in Education: Great Value, Great Challenges Ahead

Date published:

March 6, 2018

Author

  • Alex Chen

Artificial intelligence (AI), specifically emotion-sensitive intelligent teaching systems (ITS), have great potential to add value as a complement to face-to-face instruction. After 30 years of research, innovative ITS have been developed. IT organizations in education should take on the early-adopter mindset to accelerate maturity.

Chatbots Make a Comeback in College

Date published:

March 12, 2018

Author

  • Samuel Leese

Post-secondary/university students are comfortable using messaging platforms to interact. IT can save costs and begin the move from firefighter to innovator by implementing a chatbot service desk without typical end-user pushback.

Industry Reference Architecture for K-12 Education

Date published:

September 14, 2017

Authors

  • David Glazer

  • Laura Trabucco

Leading organizations require a unified and validated view of business capabilities that aligns initiatives, investments, and strategy in order to compete in their industry.

The K-12 CIO in 2018: Building Foundations for Innovation

Date published:

January 31, 2018

Author

  • Michael Gyssels

The role of the CIO in education remains consistently stuck at firefighter level. Consequently, CIOs are being pushed out of their executive roles, while school boards emphasize academic perspectives on technological goals. In 2018, focus on partnering with academics to translate IT's capabilities into strategic goals.

Classroom Technology Is Always an Equity Issue: Be an Innovator and Community Leader With Equitable Allocation Practices in K-12 Schools

Date published:

December 4, 2017

Author

  • Michael Gyssels

The perennial laptop ban debate in higher education helps us understand that equitable allocation practices in K-12 are not only about equity among students but also about equity between teachers and their classes. Be a leader in your organization by driving innovation for the betterment of your students!

Education Industry DRP Maturity: Trends, Pain Points, and Recommendations

Date published:

January 24, 2018

Author

  • Frank Trovato

Technology is now highly integrated into classroom training (e.g. SMART Boards), course delivery (e.g. online assignments), and overall administration, yet most educational institutions are vulnerable to IT outages due to an inadequate DRP. This note summarizes DRP maturity trends, challenges, and recommendations for educational organizations.

Responsive Portfolio Management: Take a Page From the Teacher’s Lesson Book

Date published:

December 21, 2017

Author

  • Michael Gyssels

When a PMO attempts to implement a new resource management strategy, the response from employees, who assume they are going to be downsized, cut, reallocated, or overallocated, is overwhelmingly negative. Show your team you care by humanizing your portfolio management processes to build trust and get buy-in from your most important stakeholder: your team.

Gamify Your LMS Implementation to Ease the Pains of Organizational Change

Date published:

November 8, 2017

Author

  • Michael Gyssels

Generate buy-in when introducing organizational change and new technological infrastructure in higher education by gamifying your LMS and its associated training program.

An Obituary for Central IT Teams

Date published:

September 5, 2017

Author

  • Gopi Bheemavarapu

IT organizations have to reinvent themselves and redesign their IT operating models to help leverage technology that has a competitive differentiator. The most fundamental aspect to IT operating model design is to identify services that are to be standardized vs. locally optimized. These service expectations will drive the governance, process, and team structures of the IT operating model.

Increase Security Detection and Response Capabilities for Higher Education

Date published:

August 17, 2017

Author

  • Wesley McPherson

CISOs of higher education institutions need an undergrad in security prevention but a master’s in detection and response.

Establish Guiding Principles for Social Media

Date published:

August 9, 2017

Author

  • Ben Dickie

Social media is a powerful avenue for engaging prospective students, current students, and alumni. Understand the major use cases for social media in higher education and establish guiding principles for a systematic and effective social media program.

Shadow IT in the Classroom Gets an F (at Best)

Date published:

August 3, 2017

Authors

  • Fred Chagnon

  • Jeremy Roberts

Teachers, experienced with education applications, often bypass their districts’ IT departments when implementing them. If data is stored offsite, this has privacy implications. IT departments can get out in front, however. Stop the SaaS by educating teachers about the risks and meeting their educational needs.

A Business Case for a Business Case That Will Get Used, Even If It Doesn’t Today

Date published:

August 2, 2017

Author

  • David Lee

Start small and simple to show value in knowing the value of projects. Buy-in will then follow.

Project Status: Red, Yellow, Green, or Greige?

Date published:

July 25, 2017

Author

  • Barry Cousins

We’ve had a lot of debate about how to define a “red” project or a “yellow” project. It usually comes down to the discussion about what action should be taken, or perhaps who should take that action.

Internet in the Classroom: Remember Your Goals When Finding Solutions

Date published:

July 19, 2017

Authors

  • John Annand

  • Jeremy Roberts

School districts face a unique challenge: how do they meet their organizational needs, while also catering to fickle, Facebook-addicted end users. Banning data-hungry sites is not the solution – students will simply find a way around. Instead, districts should look to take back control of their networks by prioritizing traffic.

Drive Recruitment and Retention and Improve Student Success in Higher Education by Leveraging Data and Predictive Analytics

Date published:

May 19, 2017

Author

  • Crystal Singh

In the face of continuously changing business models, organizations of today are turning to data for leveraging insights to help drive decision making and for achieving their goals and objectives. And so too should institutions of higher education.

Technology in Schools: No Student Left Behind

Date published:

May 24, 2017

Author

  • John Pinard

To keep costs down while providing the required level of education through the use of technology, many schools have introduced the idea of permitting students to bring their own devices for use in schools. Although there are some benefits to this plan, there are also some potentially serious pitfalls.

Successfully Staff Your Tier 1 Service Desk With Students

Date published:

May 5, 2017

Authors

  • Sandi Conrad

  • Natalie Sansone

Hiring students to staff the front lines of your service desk can be a win-win strategy, but only if you give them the tools and training they need to succeed in a Tier 1 role and grow their technical skills for long-term success.

Today’s Class: The Future of the Classroom

Date published:

May 19, 2017

Author

  • Zev Skolnik

Technology has been slow to adapt to the classroom setting, but innovation has begun in small groups around the world. Trends like digitization and the use of 3D printing have a long way to go, but will eventually change the classroom learning experience.

If You Need to Know What University IT Services Are Like, Ask a Student

Date published:

May 11, 2017

Author

  • Michel Hebert

Students are among the heaviest users of university IT services but they are notoriously difficult to engage. Design an end-user satisfaction survey that overcomes the apathy of your target audience and generates answers you can use.

CIOs in Higher Education Must Leverage IT Capability to Improve Revenue

Date published:

May 9, 2017

Author

  • Andy Woyzbun

CIOs and IT Directors in colleges and universities must identify how they can help the organization increase key sources of funds and income. There are three significant methods to consider: improving the acquisition of new students, maximizing funding from governments and other grant agencies, and increasing donations from alumni and other supporters.

Green IT Is Now a Key Component of Sustainability and Competitiveness

Date published:

May 5, 2017

Author

  • David Wallace

Green IT is now mainstream, often part of the overall sustainability program of the campus, and for university IT organizations, can provide common platforms that are not only environmentally friendly, but lead to the benefits of better IT services and fiscal responsibility.