Tagged - shared services

Shared Services – The No-Win Scenario

When poorly implemented, shared services in the public sector removes two key levers management traditionally uses to adjust performance: the threat of finding an...

Extend the Service Desk to the Enterprise

Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Infrastructure Trend Report 2017 – Move to IT-as-a-Service Broker

This trend overview will help you understand how the brokerage model is taking over IT departments, and what that means for your organization.

Enterprise Application Center of Excellence Project Charter

The charter lays the foundation for establishing the Enterprise Applications CoE. It is a critical communication tool for the project vision, scope, and key project...

Center of Excellence Refinery Model Template

Use this template to visualize the CoE enhancement process through identifying inputs, CoE value-add initiatives, and expected outputs.

Center of Excellence Exceptions Report

Use this tool to track issues, identify resolution paths, and turn these experiencies into best practices that will mitigate facing the same issues in the future.

Enterprise Application Center of Excellence Stakeholder Presentation Template

Decide what needs to be presented and to whom. The purpose and format for communicating initiatives may vary based on the audience. Identify the audience first to ensure...

Maximize the Benefits from Enterprise Applications with a Center of Excellence

Organizations make large investments towards enterprise applications to enable and support business growth but are not fully leveraging their investment. They face...
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Maximize the Benefits from Enterprise Applications with a Center of Excellence – Executive Brief

Read our concise Executive Brief to find out why you should establish a Center of Excellence for your enterprise application. Review Info-Tech’s methodology and...

Maximize the Benefits from Enterprise Applications with a Center of Excellence – Phases 1-3

This storyboard will help you develop a plan for implementing a Center of Excellence for your enterprise application. Using Info-Tech's CoE Operating Model, the...
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