This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

UKG (Ultimate Kronos Group)

UKG Pro

8.4 /10

193 Reviews Write a Review

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

Filter By

2023 Data Quadrant Gold Medalist

Latest Award, 2023

8 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

2 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

87 Likeliness to Recommend

1
Since last award

92 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative

9% Neutral

89% Positive

Pros

Respectful
Acts with Integrity
Fair
Caring

Feature Ratings

Average 79

Employee Record

Payroll Administration

Learning and Development

Position Management

Performance Management

Benefits Administration

Time and Attendance

Talent Management

Compensation Management

Talent Acquisition

Workforce Planning

Vendor Capability Ratings

Average 80

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Also Featured in...

Payroll

Translation missing: en.product_page.ratings.score 8.5

View UKG Pro in this category (opens in a new tab)

Talent Management

Translation missing: en.product_page.ratings.score 7.7

View UKG Pro in this category (opens in a new tab)

Workforce Management - Enterprise

Translation missing: en.product_page.ratings.score 7.6

View UKG Pro in this category (opens in a new tab)

Benefits Administration

Translation missing: en.product_page.ratings.score 7.3

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Zhanna O.

Role: Human Resources
Industry: Electronics
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Fantastic product! Always satisfied with UKG

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Very reliable in term of configuration of payroll aspects, statutory withholdings

What is your favorite aspect of this product?

very easy to set up Earning codes, deduction codes, PTO plan

What do you dislike most about this product?

no comments

What recommendations would you give to someone considering this product?

I will strongly recommend this product from payroll standpoing

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kathy J.

Role: Human Resources
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Changed the way we do business.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

More complete

What is your favorite aspect of this product?

Manager and associate self service

What do you dislike most about this product?

support is sometimes a little slow

What recommendations would you give to someone considering this product?

Try not to customize any more than you have to. The product is great as is.

Pros

Reliable
Saves Time
Friendly Negotiation
Appreciates Incumbent Status

ANTHONY J.

Role: Human Resources
Industry: Machinery
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Intuitive, evolving, supportive, employer friendly

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The core product evolved with updates making seamless, the BI reporting offers a large selection of standard reports and custom fields

What is your favorite aspect of this product?

the support UKG offers, especially with reporting features and customization

What do you dislike most about this product?

BI reporting, it is not user friendly for creating reports from scratch, easy to manipulate standard reports, but to create custom census reports, it is very difficult Tax filing /payment services needs improvement

What recommendations would you give to someone considering this product?

yes I would

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

1 Since last award

92 Plan to Renew

2 Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Talent Management

Workforce Management - Enterprise

Benefits Administration

UKG Pro Reviews

Zhanna O.

Fantastic product! Always satisfied with UKG

Likeliness to Recommend

Pros

Kathy J.

Changed the way we do business.

Likeliness to Recommend

Pros

ANTHONY J.

Intuitive, evolving, supportive, employer friendly

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

Dayforce

Workday Human Capital Management

Oracle PeopleSoft HCM

SAP SuccessFactors Human Experience Management Suite

Paycor

Paycom

Title

1
Since last award

2
Since last award

Feature Ratings

Employee Record

Payroll Administration

Learning and Development

Position Management

Performance Management

Benefits Administration

Time and Attendance

Talent Management

Compensation Management

Talent Acquisition

Workforce Planning

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization