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Twilio

Twilio MessagingX

8.1 / 10
Category
Twilio MessagingX
8.1 / 10

What is Twilio MessagingX?

Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.

Company Details


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Awards & Recognition

Twilio MessagingX won the following awards in the SMS Marketing category

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Twilio MessagingX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio MessagingX.

89 Likeliness to Recommend

1
Since last award

91 Plan to Renew

72 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio MessagingX?

7% Negative
4% Neutral
89% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Includes Product Enhancements

Feature Ratings

Average 85

Text Messaging

95

Application Integration

89

Communication Archive

88

Opt-in

87

Scheduled Messaging

87

Surveys Feedback

84

Mobile Marketing Management

84

Social Media Marketing Management

79

Marketing Analytics

75

Mobile Payments

73

Loyalty Promotions Management

72

Vendor Capability Ratings

Average 88

Business Value Created

95

Usability and Intuitiveness

88

Product Strategy and Rate of Improvement

87

Quality of Features

84

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

79

Ease of Implementation

78

Ease of Customization

75

Vendor Support

74

Availability and Quality of Training

64

Twilio MessagingX Reviews

Tony Y.

  • Role: C-Level
  • Industry: Media
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2024

A costly yet "Unrivaled" communication tool

Likeliness to Recommend

8 / 10

What differentiates Twilio MessagingX from other similar products?

Twilio MessagingX stands out for its comprehensive communication solutions which offers extensive API capabilities for integrating various messaging services like SMS, MMS, WhatsApp, and any other messaging on the same window.

What is your favorite aspect of this product?

The ability to integrate multiple messaging channels seamlessly into one system is my favorite aspect of Twilio MessagingX. This multi-channel approach allows for more effective and personalized communication with customers, enhancing overall engagement and satisfaction.

What do you dislike most about this product?

As all other major products in the market, the cost is usually high for small companies to be able to afford it, but that comes due having a very high-quality product that needs a lot of cost to maintain.

What recommendations would you give to someone considering this product?

Twilio MessagingX is a costly solution yet is very good for maintaining a happy customer. You can start small with them and scale up with time, I highly recommend that you get in touch with one of their sales agents who will be able to help you define and draw a clear road map to enhance your customer engagement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rancy B.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

It's a good product for messaging.

Likeliness to Recommend

9 / 10

What differentiates Twilio MessagingX from other similar products?

Security and Compliance: Evaluate the security measures in place to protect your data. Ensure that the platform complies with relevant industry standards and data protection regulations. Scalability: Consider the scalability of the solution. Ensure that it can grow with your organization and accommodate increased data and user requirements.

What is your favorite aspect of this product?

The Automation of messages

What do you dislike most about this product?

The dashboard has many complex things that one needs to be guided by an experienced person to get it working.

What recommendations would you give to someone considering this product?

They should have a technician from Twilio to help navigate the platform to get it working

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jamie C.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Favourite omni-channel messaging solution.

Likeliness to Recommend

10 / 10

What differentiates Twilio MessagingX from other similar products?

Quality uptime and the speed of message delivery is what differentiates Twilio MessagingX from every substitute out there. My department has made use of Twilio to deliver messaging contents practically on a daily , over the past three year period and never has our automated messaging engagement with users ever been affected by slow message delivery or even downtime.

What is your favorite aspect of this product?

Twilio messagingX integrates with the most important messaging apps and channels in our geographical business location. This ensures that we are able to reach customers and sales leads on any social media messaging platform, where they have a presence. Of course, customers and sales leads have always engaged better with our automated interactive messaging, when contacted on their social media channel of choice as against on standard sms messaging.

What do you dislike most about this product?

Because of how Twilio has been for my marketing department, when it comes to message content delivery , both on traditional (and ) and on non-traditional channels ( Facebook, Telegram , etc) , I am surprised that Twilio hasn't introduced standard management dashboards that enable us run our Twilio marketing activity the way we do with emails. That is , access to real time granular analytics on how end users interact with our message contents and also access to segmentation controls and triggers as well. I hope the Twilio team somehow introduces this in the nearest future.

What recommendations would you give to someone considering this product?

For professionals and companies looking to expand their real time end-user or customer interaction beyond just emails, Twilio messaging X is what I recommend.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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