What is Tidio?
Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Reliable
- Transparent
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Translation
Workflow Processing
Integration With CRM
Knowledgebase
Personalized Service
Leads Generation
Multi-channel
Learning and Adaptability
Application Programming Interface
Voice or Text Input
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Tidio Screenshots
Tidio Videos
Tidio Demo | AI Customer Support Platform That Automates up to 70% of Conversations
Tidio Demo: Complete Walkthrough of All Features (2026)
Dark - Shopify - Resolution rate
Dark - Shopify - Chat Flows
Dark - Shopify - Product-recommendation
Dark - Shopify - Helpdesk
Dark - Shopify - Livechat
Dark - Shopify - Integrations
Dark - Shopify - Security
Tidio Reviews
Naliaka C.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Oct 2022
Fantastic Product!
Likeliness to Recommend
What differentiates Tidio from other similar products?
The ease of customization
What is your favorite aspect of this product?
Tidio is flexible and integrates well with other applications.
What do you dislike most about this product?
The customer support is not great.
What recommendations would you give to someone considering this product?
Tidio offers a great platform for communication with clients and team members. It will definitely help grow your business. Besides, its not that expensive.
Pros
- Efficient Service
- Caring
- Respectful
- Altruistic
scott f.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Vendor Selection and Purchasing
Submitted Oct 2022
This is one of the best apps out there for chats
Likeliness to Recommend
What differentiates Tidio from other similar products?
The ease of use and the different features that it provides makes it a great tool for those who have an online store like I do
What is your favorite aspect of this product?
The ability to not only see how many people are on your website, but also what they are looking at
What do you dislike most about this product?
The cost is a little pricy
What recommendations would you give to someone considering this product?
This is one of the best products out their for online chat bots
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Fiati N.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Excellent Product with great features!!
Likeliness to Recommend
What differentiates Tidio from other similar products?
The API is great The software integrates well with CRM
What is your favorite aspect of this product?
The ease of use It integrates well with social media platforms such as Instagram and messenger Tidio has an impressive and clean layout..
What do you dislike most about this product?
The training is a bit complicated and not clear especially relating to features and pricing.
What recommendations would you give to someone considering this product?
Overall, Tidio is an amazing tool that helps you not only in conversions but also boosts your online presence and marketing. I highly recommend it. Besides, it is not expensive especially for an enterprise.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
