TARS Customer Reviews 2025 | Chatbots

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TARS

Composite Score

6.9 /10

CX Score

7.2 /10

5 Reviews Write a Review

What is TARS?

Create Conversational Landing Pages to improve your PPC Conversion Rate by 50%-200%

Company Details

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TARS Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TARS?

0% Negative

30% Neutral

70% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Vendor's Interest First
Less Generous

Feature Ratings

Average 80

Voice or Text Input

Application Programming Interface

Wayfinding

Scheduled Availability

Multi-channel

Leads Generation

Learning and Adaptability

Translation

Workflow Processing

Knowledgebase

Personalized Service

Vendor Capability Ratings

Average 75

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness

TARS Reviews

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2022

A Fantastic Chatbot For Business

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latest Research

TARS

What is TARS?

Company Details

Need Assistance?

TARS Ratings

87 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love TARS?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

TARS Reviews

A Fantastic Chatbot For Business

Likeliness to Recommend

Pros

Title

Feature Ratings

Voice or Text Input

Application Programming Interface

Wayfinding

Scheduled Availability

Multi-channel

Leads Generation

Learning and Adaptability

Translation

Workflow Processing

Knowledgebase

Personalized Service

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness