What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Unique Features
- Saves Time
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Templates & Question Library
Questionnaire Design/Survey Builder
Multi-Media Support
Collaboration
Branching and Logic
Data Analysis and Visualization
Customizable Branding
Multi-Channel Distribution
APIs and Integration
Mobile Support
3rd-Party Integrations
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Data Integration
Breadth of Features
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Nicholas M.
- Role: Operations
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Collect unlimited survey
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
It has free integration with Zendesk tool which is vital in collecting feedback from clients anytime they contact support
What is your favorite aspect of this product?
It is cheap and does comes with premade templates to start with creating custom survey
What do you dislike most about this product?
I have not liked the user interface of the solution as navigation experience is too poor
What recommendations would you give to someone considering this product?
I would recommend the solution because is easier and faster
Pros
- Caring
- Respectful
- Friendly Negotiation
- Helps Innovate
Ankita S.
- Role: Industry Specific Role
- Industry: Apparel
- Involvement: End User of Application
Submitted Aug 2024
Fantastic survey builder!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Ease of use & great UX.
What is your favorite aspect of this product?
Surveys created in surveysparrow are super engaging which helps prevent drops from surveys
What do you dislike most about this product?
Plugins can be costly
What recommendations would you give to someone considering this product?
Engage your customers with great surveys. Its super easy to use as well!
Pros
- Performance Enhancing
- Effective Service
- Caring
- Altruistic
Sofia Z.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
A Deep Dive into SurveySpparow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
SurveySparrow has many advanced features that set apart it from other similar products like it offers customizable surveys according to wants and obligations. It focuses chiefly on data security by regulating the GDPR. Easy distribution of surveys can be done with the use of survey software. Integration capabilities facilitate streamlined workflow.
What is your favorite aspect of this product?
I prefer using survey software for its distinct features. It's an adaptable software that provides agility and a huge range of modifiable options. That fits according to the necessities and demands of surveys. It provides a more convenient and more efficient approach to decisions without any setbacks. It's a concurrent time data analysis software. It endures with a wider audience and gathers responses swiftly for timely feedback.
What do you dislike most about this product?
It confines the questions that make it inflexible and firm for certain surveys. Survey length and participation should be concentrated like longer surveys can cause lack of enthusiasm. Its complex and steep features make it difficult to use especially for non-dilettantes.
What recommendations would you give to someone considering this product?
Considering this software can aid in productive and best decision making. One must be clear about the objective of surveying the implementation of this software. Understanding of aim will help in the conduct of an effective survey. For deeper insights more Al features are important for the understanding of data.
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Inspires Innovation
