What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Respectful
- Continually Improving Product
- Performance Enhancing
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Business Value Created
Also Featured in...
Project Portfolio Management - Midmarket
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Task Management
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Project Management - Enterprise
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Smartsheet Reviews
Dustin S.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2024
Smartsheet can accelerate operations
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet has powerful yet simple automation through triggers. Milestones and dates populate an orderly Kanban-style board for at-a-glance tracking. In order to guarantee that deadlines are fulfilled, alerts send notifications to the relevant teams at the appropriate times.
What is your favorite aspect of this product?
As a specialist managing numerous projects, keeping track of deadlines became cumbersome. That's when I automated with Smartsheet, and I appreciate how Smartsheet promotes accountability. Status updates and approvals progress tasks smoothly through workflows. Transparent discussions about changes promote understanding among stakeholders. This level of visibility has improved our infrastructure processes.
What do you dislike most about this product?
However, I have a minor issue with the notification preferences, which are not granular enough. It would be better if we could customize the channels (email vs. mobile push, etc.) to suit individual preferences. Otherwise, the alerts tend to get lost in the daily noise.
What recommendations would you give to someone considering this product?
Smartsheet has revolutionized how my division operates by automating reminders, ensuring that critical paths remain on schedule with minimal oversight. I highly recommend Smartsheet to any infrastructure team seeking to increase efficiency and prioritize high-impact work. Smartsheet's dependable automation is truly revolutionizing our operations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ralf K.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Smartsheet Dashboards: Track Progress in Real Time
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
What sets Smartsheet apart is its customizable dashboards. Users can create fully customized views by pulling in a wide variety of project data, including tasks, budgets, timelines, and more. The dashboard offers multiple widgets to visualize workloads, dependencies, statuses, and other metrics. Team members can easily see the project status without having to dig through reports. The data can be filtered or grouped in different ways within each widget.
What is your favorite aspect of this product?
Smartsheet's powerful dashboard capabilities make it easy for project managers to keep track of progress and maintain visibility. Smartsheet provides unparalleled visibility. As a project manager, I can easily monitor progress, identify issues, and address concerns. Dashboards save time by consolidating important information in one place. Live updates ensure team members are always up-to-date on task and assignment changes.
What do you dislike most about this product?
The layouts are functional, but not very attractive. However, in a project tracking tool, usability is more essential than aesthetics.
What recommendations would you give to someone considering this product?
Overall, Smartsheet's powerful dashboards provide significant value for any organization managing projects, workflows, or tasks. Smartsheet dashboards provide customized views of significant metrics, real-time updates, and transparent progress sharing across teams. They help project managers, team leads, and individual contributors stay aligned and informed. Smartsheet is an essential tool for any business or team focused on successful project delivery.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Eleonora A.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2024
Discover the power of Smartsheet
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet stands out from its competitors due to its real-time collaboration feature. Its intuitive interface enables the Iteam to work collaboratively on projects, ensuring everyone stays informed and up-to-date. I appreciate Smartsheet's flexibility and scalability. It is an invaluable resource for managing projects collaboratively and efficiently.
What is your favorite aspect of this product?
My team is highly satisfied with Smartsheet. They particularly appreciate its collaborative features and ease of use. I like the platform's ability to centralize project information and improve communication with the team. Ensure critical information reaches the right team members at the right times by customizing alerts and notifications according to your project needs. Smartsheet is a valuable investment for streamlined and effective management due to its standout features, customization options, and reliable support.
What do you dislike most about this product?
However, it lacks advanced reporting features, which could be a drawback for those who heavily rely on detailed analytics. It's important to note that this limitation does not compromise the core functionality of project management.
What recommendations would you give to someone considering this product?
Its user-friendly interface, real-time collaboration, and customizable alerts make it an excellent choice. The software streamlines communication and enhances team productivity, making it a must-have in the IT service management toolkit. To ensure a smooth user experience, Smartsheet provides exceptional customer support and regular software updates. The dedicated support team is responsive to user queries and provides timely assistance.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity