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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

0% Negative
2% Neutral
98% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 85

Task Assignment

86

Task Status

85

Task Categorization

85

List Tasks

85

Task Prioritization

85

Task Reporting

85

Add Notes

85

Add Attachments

85

Due Dates

84

Shared Task List

84

Automated Workflow

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Quality of Features

86

Breadth of Features

84

Ease of IT Administration

84

Business Value Created

84

Availability and Quality of Training

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

80

Smartsheet Reviews

Richard S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Automating processes during project management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Process automation has led us to close new businesses, add our team to new projects, and innovate in the different areas of our company. The team now coordinates much more efficiently since we have the collaboration functions, scalability of the sheets, automated data collection, customization, and configuration, all of which is a compendium of possibilities for saving time, money, and has even allowed us to improve our annual ROI. Another positive point is the ease of carrying out collaborative work as a team, this being a fundamental part of our daily work to follow the workflow and coordinate the parts of our teams in the departments.

What is your favorite aspect of this product?

Smartsheet has allowed us to manage our projects and follow a line of work very efficiently from day one. It provides an interface packed with tools that has allowed us to automate work processes, from information collection, data analysis and report preparation, which is a comprehensive management of different work projects. Smartsheet is an easy-to-use platform, our work team has easily adapted to each function and any new features from the support team and the support material provided in its library have been the necessary support to improve and facilitate our navigation on the platform.

What do you dislike most about this product?

Our work team has adapted perfectly to the functions provided by Smartsheet, it has facilitated our work, it has been easy to use, it has automated various processes, integrated our work team and even customer support has always been attentive. Every part of the platform has been exactly what we needed, so I can't find any negative aspects to highlight; when something fails, an update is always there to fix it.

What recommendations would you give to someone considering this product?

I understand that with so many tools, Smartsheet can become an overwhelming tool, but it provides each and every one of the possibilities to correctly understand the function of the entire platform. My recommendation is to get more information about the entire function and thus facilitate the integration process.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Muhammad R.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Great product. Highly recommended.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Multiple users access with individual customization is a very user friendly manner..

What is your favorite aspect of this product?

My favorite feature is the Dashboard functionality. My job involves a lot of data entry and reporting - I can set up a template for each project, and using the Summary functionality, my progress on each progress is automatically rolled up into a report for my supervisors to check in on. And going one step further, I can easily turn these reports into impressive visualizations using Dashboards.

What do you dislike most about this product?

Small things like I can't delete more than 5 columns at a time, I can't paste more than 500 rows at a time, things like that

What recommendations would you give to someone considering this product?

The positives far outweigh the benefits of this product. Highly recommended for professionals.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Client Friendly Policies

Temitope S.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

One of the easiest Task management tool out there.

Likeliness to Recommend

5 /10

What differentiates Smartsheet from other similar products?

Smartsheet easy to use drag and drop UI makes usage easy.

What is your favorite aspect of this product?

Drag and Drop ease of use.

What do you dislike most about this product?

Some of its features are not useful to me and hence these features can sometimes hinder me from using other important features.

What recommendations would you give to someone considering this product?

Go for it, it ranks high in its ease of use when compared to other task management tool.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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