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Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Taufik R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Distinguished in internal messaging.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack represents aspects such as: ease of use, efficient team communication and improvement of workflows thanks to its levels of transparency.

What is your favorite aspect of this product?

I like Slack for allowing the following: Instant messaging, document sharing / preview, theme customization, mobile app, individual and group chat options, private or public channel. You can add as many workspaces as per requirements and each workspace will have users and channels created where you can put the message, document, emoji. Integration support of various applications. Integrate Rollbar to give you live information on errors in productions. Google applications can also be integrated for easy preview of Word documents. Group call option and shared screen with group or individual.

What do you dislike most about this product?

It is unfortunate, and it causes annoyance when you are not at your work site and receive a number of notifications in your application.

What recommendations would you give to someone considering this product?

I recommend this software is an excellent tool for communication and sending messages, images and videos, it offers the virtue of independent or private conversations that are very easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Varun K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2020

Great for office communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is really well designed and makes you want to use it. Its color, modern look and colour palette really adds life to this software.

What is your favorite aspect of this product?

My favourite aspect would be that it is highly customizable. If one doesn't like the place of a feature,they can put it anywhere.

What do you dislike most about this product?

Inability to follow conversations. If multiple conversations are happening in the same group,it is harder to stick to one conversation.

What recommendations would you give to someone considering this product?

Buy it! It is really good software and really increases your productivity and manages the chats from coworkers really well.

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Performance Enhancing

Alisson L.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Meet the needs of chaotic communication.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It has a simpler and more solid structure for team communication. Slack is a very easy tool to use that keeps the team in active communication without losing its way. It is very customizable, with respect to others that is only chat without being able to adapt it to the user's taste. I also like that I can integrate it with Zoom to be able to connect with videoconference with the work team. Its mobile application is more intuitive than others.

What is your favorite aspect of this product?

I can keep in touch with members of a team, as well as the whole company and also clients. Any department can apply direct and instant communication with Slack. I can improve the response time in communication since I do not have to use the old emails. I can manage the topics depending on the project or whatever you want to communicate, this is easier since I can have a linear and precise communication on a specific topic without mixing anything. I can maintain communication through direct chat, channel or group, being able to determine the people who are in it.

What do you dislike most about this product?

I have a problem when a conversation has not been updated for a long time, I mean that Slack hides very old messages and I have no problem searching for them more however it can be a bit tedious when you need to do a quick search on a topic already spoken, I prefer keep everything there. The video quality when screen sharing can improve a bit since sometimes certain things cannot be detailed, as with voice calls, however they are little things that can be improved that aspect.

What recommendations would you give to someone considering this product?

If you have problems within your company in relation to group communication Slack can be a quick and easy solution for that, it is simple and for me there was never a problem in the learning process since everything was simple from the first moment. You can, in addition to messages, be able to make calls or share a screen in case you need to present something to a client, work team or bosses of your company. Communication is direct, easy and simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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