What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Holirca Denisa S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Fun, logical, and Adaptive
Likeliness to Recommend
What differentiates Slack from other similar products?
Anyone can be contacted immediately not only within the organization but also from another organization. Documents can be shared without having to worry about their sizes. Easy and efficient collaboration has become possible which saves time and reduces anxiety.
What is your favorite aspect of this product?
Communicating with comrades and with people across an organization has become easier with Slack than it was with Gmail or any other platform. Channels can be created, muted, or notifications can be changed, hence making it easier to manage the messages according to one’s own preferences.
What do you dislike most about this product?
Only if there were an option to delete the submissions. Previously, I was able to do so but now I can’t do that anymore. Although, being able to schedule messages is a blessing in itself yet it would be great if one could schedule them to anytime instead of just 30 minutes ahead.
What recommendations would you give to someone considering this product?
If you are searching for an effort less way to bring multiple teams/companies together on a single platform – that would ultimately be Slack. Being a user and a client, I can say that it has immense benefits.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service
Mohd M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Excellent Product, easy to use, channel feature
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is very advanced from other products; slack can be customized and automated based on your needs
What is your favorite aspect of this product?
The slack channel is an amazing feature, Automation of slack is way advanced
What do you dislike most about this product?
Message notification should be there as you're not sure if your message was read by the end-user
What recommendations would you give to someone considering this product?
I will highly recommend this product to all the user, during these difficult situations Slack can be a good product to add and increase the productivity
Pros
- Helps Innovate
- Performance Enhancing
- Respectful
- Fair
Ana A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2022
Employees communicate well
Likeliness to Recommend
What differentiates Slack from other similar products?
It's a simple communication tool that everyone may utilize. It is hardly an exaggeration to claim that a company can no longer be performed without slack, as email communication with employees is tough. It provides a significant contribution to improving employee communication. An email could take up to ten minutes to compose, but it should not take longer than five minutes. As a result, quick communication is feasible, and overall corporate efficiency is increased. It also features a workflow function, which allows you to create recurring progress reports in the same manner without wasting time. This is actually quite beneficial.
What is your favorite aspect of this product?
So far, it is the "ideal option" for internal communication. It is handy since it can be viewed from both a PC and a smartphone, and it can be adjusted project by project. It is especially simple to use as a communication tool from outside the firm because it may be launched directly from a smartphone (quick start-up). Furthermore, if you share the URL of the normal MTG meeting (zoom), you will be able to attend in Zoom via Slack, which is quite useful.
What do you dislike most about this product?
I can attach data, however previous dates and times will be removed, thus I'd need the data to be kept for a longer length of time.I'd want to have the data stored for a longer period of time.
What recommendations would you give to someone considering this product?
The following issues have nearly been resolved with the advent of "Slack": 1: "Quick startup time." 2: "Easy to use, even on a smartphone" (Easy to view while on the go). 3: "It's simple to contact several folks." 4: "Easy to search time-series data for each case," This helps to save time for internal interaction. (This helps to shorten the time.) Installing Slack on your smartphone allows you to access it from outside the organization. (You are not required to restart your computer on a regular basis.)
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
