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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Akshay S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Streamlined Communication tool for Teams

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack stands out with its extensive integration capabilities, connecting seamlessly with tools like Jira, Trello, and GitHub that are essential in agile environments.

What is your favorite aspect of this product?

My favorite aspect is Slack's real-time collaboration features and to streamline workflows within a single platform. Features like threaded conversations and customizable notifications help manage communication effectively without overwhelming team members.

What do you dislike most about this product?

Sometimes important information can get buried in busy channels, making it challenging to keep track of critical updates.

What recommendations would you give to someone considering this product?

I recommend establishing clear channel structures and communication guidelines from the start to keep information organized.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jorge A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Real-time cooperation.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Its emphasis on group cooperation while integrating external applications with ease.

What is your favorite aspect of this product?

Slack's ability to interact with well-known technologies and organize conversations through channels are two reasons why I appreciate it.

What do you dislike most about this product?

If not configured correctly, notifications may become too much to handle.

What recommendations would you give to someone considering this product?

For straightforward organization, I suggest Slack since it lets you organize discussions in different channels based on teams, projects, or subjects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

mounami L.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

A good team messaging and collaboration platform

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

Slack stands out with its seamless integrations and channels.

What is your favorite aspect of this product?

My favorite aspect of Slack is its seamless integration with a wide range of tools and services.

What do you dislike most about this product?

Too many notifications can become overwhelming

What recommendations would you give to someone considering this product?

Try to leverage integrations, organize channels and manage the notifications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

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