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Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Trustworthy

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

Integration With Productivity Tools

87

File Sharing Collaboration

87

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of IT Administration

95

Breadth of Features

94

Ease of Customization

93

Ease of Implementation

93

Quality of Features

93

Availability and Quality of Training

91

Ease of Data Integration

91

Business Value Created

90

Product Strategy and Rate of Improvement

90

Usability and Intuitiveness

90

Vendor Support

87

Slack Reviews

Abhik K.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Excellent and Powerful team messaging app!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

This is how a business communication tool should be!

What is your favorite aspect of this product?

Everything actually!

What do you dislike most about this product?

The auto “pause notification” thing

What recommendations would you give to someone considering this product?

I would give my 100% recommendation

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Yashovardhan J.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Great for Remote Collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is good for fun and flexibility in teamwork. With its playful interface and integrations, it feels more like a chatroom party where everyone stays connected and in sync.

What is your favorite aspect of this product?

One thing that I like most about Slack is the convenience. It integrates with tons of work tools, making it a one-stop shop for communication and collaboration.

What do you dislike most about this product?

It is great for small teams, but features can get locked behind paywalls for bigger ones.

What recommendations would you give to someone considering this product?

It's a game-changer for remote teams! Easy chat keeps everyone connected, and integrations improve workflow. Free for small teams, but paid plans offer more features for growing groups.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Rosemary R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Slack communication makes my team productive.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack has recently introduced generative AI ( artificial intelligence ) into my Slack experience. Through the AI (artificial intelligence ) Slack add-on , we are able to get a lot of actions done faster on the platform. I can search through past conversations faster and more accurately. Conversations on Slack channels can now be summarized and I can even initiate recaps of Channels I am not actively engaged with but will like to keep tabs on.

What is your favorite aspect of this product?

All interactions or conversations we have ever had on Slack channels are stored and searchable for future referencing. This is beautiful from an operational perspective as we can easily recall conversations we have had about past projects handled in my department, some even as far back as before I joined the company. This reliable level of information retention is what has endeared me personally to Slack.

What do you dislike most about this product?

I have sometimes struggled with information overload when making use of Slack. This is a result of the active nature of channels that I am part of and of course the non-stop nature of Slack's notification from these channels.

What recommendations would you give to someone considering this product?

For professionals seeking organized , and secured group communication and collaboration within the workspace, I think it is difficult to look further than Slack.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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