What is Salesforce Flow?
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Flow?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Low-Code Automation
In-App Automated Workflows
Process Workflow Designer
Mobile Support
Customizable Performance Dashboards
Process Simulation
Process Library
External Application Data Connectors
Permissions and Governance
Process Automation Templates
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Availability and Quality of Training
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Salesforce Flow Reviews
Siddharth J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2025
Salesforce Flow: Powerful, but Needs Smarter Tools
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Salesforce Flow differs from the competition by being natively embedded in the Salesforce ecosystem, with frictionless automation throughout CRM and other Salesforce tools. Its graphical user interface and robust process builder make it simpler to develop complex flows without needing to use other tools or platforms.
What is your favorite aspect of this product?
My favorite thing about Salesforce Flow is how deeply it integrates with the Salesforce platform. It enables you to automate within Salesforce itself, simplifying processes and minimizing third-party tool reliance or custom coding.
What do you dislike most about this product?
While Salesforce Flow is amazingly powerful, I do think that the user interface can be slightly difficult for newcomers. Once you get the hang of it, however, the automation possibilities are endless, making it well worth the effort.
What recommendations would you give to someone considering this product?
If you're thinking about this product, I'd say try it out if you appreciate quality and simplicity. It's great for those that need reliability and performance. Just ensure that it meets your exact requirements before making the commitment!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rahul K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
The Power of Salesforce Flow Explained
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Salesforce Flow lets users create complex workflows without needing to know how to code. Unlike other tools that require technical skills or custom programming, Salesforce Flow makes it easy for anyone in the business to set up automated tasks, like approvals or handling data, using an easy-to-understand interface. This means people don’t need to depend on IT teams to automate processes.
What is your favorite aspect of this product?
My favorite part of Salesforce Flow is how it lets people who aren’t tech experts automate complicated tasks without needing a developer. With its simple drag-and-drop design, anyone can set up workflows for things like managing leads, approvals, or updating data, which helps speed up automation across the whole organization.
What do you dislike most about this product?
Salesforce Flow can have trouble keeping up when handling large or complicated workflows. As tasks become more complex, the platform can sometimes slow down, which affects productivity. It would be helpful if the platform could improve its performance for handling bigger, more demanding tasks.
What recommendations would you give to someone considering this product?
As you start using Salesforce Flow more, pay attention to how well it works, especially when you have bigger and more complicated workflows. I recommend checking and improving your flows regularly to make sure they keep running smoothly as your business grows. If things start slowing down, you might need to tweak your setup or get extra help to keep things on track.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Natalia A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2025
Simplifying Complex Processes with Salesforce Flow
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Salesforce Flow lets you create custom screens and forms that are designed to fit your needs. This makes it easier for users to follow along and interact with the system. Whether it's filling out a form or going through a step-by-step process, Salesforce Flow ensures that everything feels easy and natural. This helps users get the hang of it faster and makes the whole process more efficient.
What is your favorite aspect of this product?
I love how it helps guide users through tasks step by step. Whether you're training new employees or collecting customer details, you can set up processes that walk users through each part, ensuring they don’t skip anything and everything is done correctly. It makes things easier and more accurate.
What do you dislike most about this product?
Salesforce Flow doesn’t let multiple people work on the same automation at the same time. If a team needs to build or edit a process together, they have to take turns instead of making changes in real time. This can slow things down and make collaboration harder.
What recommendations would you give to someone considering this product?
If you’re creating big or complex workflows that handle a lot of data, keep in mind that too many steps or repeated actions can slow things down. Try to keep your process as efficient as possible by avoiding unnecessary loops and grouping tasks together when possible. This helps everything run smoothly without overloading Salesforce or causing delays.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing