What is Salesforce Agentforce Sales?
The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Agentforce Sales?
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
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Sales Enablement
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Lead Management
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Salesforce Agentforce Sales Reviews
Christoph V.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Outstanding tool to manage sales
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
Salesforce, in my perspective, is the greatest CRM available. I have tested four other CRMs and none of them function as well as Salesforce. The evaluation and protection method provides us with the ideal viewpoint for determining whether our goals are well-defined, where we can enhance, and so broaden our ideas.
What is your favorite aspect of this product?
The gains to the organization would be a faster return on investment, specifically in the sales and service model. It's ideal for our business as we rely heavily on sales and support. I don't even think there's anything I've ever wanted in terms of bespoke versatility, reporting, or operations that I couldn't put up. I'm also pleased with the integration possibilities offered.
What do you dislike most about this product?
I faced several errors with the tool that have become wonky with time. In addition to this, the dependent fields are sometimes not well stated, and I have to hunt to figure out what is required to move a trade through to the next stage. Apart from these issues, they can help with certain slowness issues in the application when I have numerous windows open.
What recommendations would you give to someone considering this product?
Highly recommended! The scalability of the Salesforce Sales Cloud is something I really admire. It may be used by any business size and scaled as the company expands, which is uncommon in other CRMs because most are tailored to certain business sizes. It has given us a more direct line of communication with each of our clients, potentially raising our company's visibility.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
Carl O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Pricey for what it is, but its a detailed software
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
I think it's the most detailed and thorough software on the market, it just has so many features and integrations.
What is your favorite aspect of this product?
I love the integrations available, this really sets it apart from the rest.
What do you dislike most about this product?
Partly due to all the features, I feel the UX is not optimal. I find it quite convoluted to navigate.
What recommendations would you give to someone considering this product?
It all depends what you want from a CRM system, however if you are an SME I think there are better options out there.
Pros
- Efficient Service
- Respectful
- Altruistic
- Acts with Integrity
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Charges for Enhancements
Alpeshkumar G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
NextGen CRM on the Go !
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
Salesforce Training resources are easily available which is cost effective. Salesforce TrailHead program is outstanding and it helps to train engineer with minimal cost.
What is your favorite aspect of this product?
Integration with various system and well thought architectural patterns for various use cases.
What do you dislike most about this product?
Data Ingestion can lead to lot duplicates and subsequently other issue. If you are customizing you need expert consultants's services.
What recommendations would you give to someone considering this product?
Salesforce helps to scale sales
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
