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Customer Relationship Management - Enterprise

Customer Relationship Management (CRM) consists of applications designed to automate and manage the customer life cycle. CRM software optimizes customer data management, lead tracking, communication logging, and marketing campaigns.

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Customer Relationship Management - Enterprise Products

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Zoho

Zoho CRM

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

Badge Winner

8.7

Composite Score

9.1

CX Score

+93

Emotional Footprint

84%

Likeliness to Recommend

38

Reviews

Salesforce.com Inc

Salesforce Sales Cloud Enterprise

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Badge Winner

8.3

Composite Score

8.5

CX Score

+83

Emotional Footprint

85%

Likeliness to Recommend

672

Reviews

Oracle

Oracle PeopleSoft CRM

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

Badge Winner

8.2

Composite Score

8.6

CX Score

+86

Emotional Footprint

86%

Likeliness to Recommend

38

Reviews

Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights.

Badge Winner

8.2

Composite Score

8.4

CX Score

+85

Emotional Footprint

84%

Likeliness to Recommend

208

Reviews

Infor

Infor CRM

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

8.0

Composite Score

8.3

CX Score

+85

Emotional Footprint

79%

Likeliness to Recommend

52

Reviews

Oracle

Oracle CX Sales

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

8.0

Composite Score

8.1

CX Score

+81

Emotional Footprint

80%

Likeliness to Recommend

155

Reviews

SAP

SAP CRM

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

7.4

Composite Score

7.4

CX Score

+68

Emotional Footprint

79%

Likeliness to Recommend

52

Reviews

Pegasystems Inc.

Pega Customer Decision Hub

Businesses that invested in first-generation customer relationship management software have undoubtedly seen benefits, for example in customer data aggregation and performance reporting. But with time in service, the substantial shortcomings of legacy customer relationship management software have become clear. Pegasystems, the acknowledged leader in business process management and CRM solutions, now offers a next-generation CRM platform that transcends legacy CRM to deliver customer relationship management that's intelligent, differentiated, and agile.

9.0

Composite Score

9.4

CX Score

+98

Emotional Footprint

90%

Likeliness to Recommend

26

Reviews

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