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RingCentral MVP Logo
RingCentral MVP Logo
RingCentral, Inc

RingCentral MVP

8.6 /10
Category
RingCentral MVP
8.6 /10

What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

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Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

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RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

87 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 80

Mobility

83

Audio Transcription

83

Communications

82

Web & Desktop Conferencing

82

Secure Access

82

Call Management

81

Centralized Management Portal

81

Continuous UCC

80

Speech Access and Personal Assistant

79

Analytics Reporting

79

Third-Party Integration

78

Vendor Capability Ratings

Average 81

Ease of Implementation

86

Breadth of Features

85

Usability and Intuitiveness

83

Ease of IT Administration

82

Quality of Features

82

Business Value Created

81

Ease of Customization

80

Ease of Data Integration

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

76

RingCentral MVP Reviews

Costel O.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Overall I love it

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

I like being able to effectively connect with my clients using the file-sharing and instant chat features, especially while I'm troubleshooting. Getting started is quick. Callers can be placed on hold while I answer from another device. Text messages can be sent and received by me.

What is your favorite aspect of this product?

A converged communications system is RingCentral. All communications are contained in a single piece of software. Our business has been utilizing and depending on this crucial technology for the private papers of our clients. Since then, we have been utilizing it without incident. It performs as expected and, in most cases, it goes above and above our expectations.

What do you dislike most about this product?

On the market, there are various possibilities. I'd like to see a lower-cost business plan that lets new clients with limited usage patterns test the system before committing to it for full-fledged office use.

What recommendations would you give to someone considering this product?

Our interaction with RingCentral MVP was very favorable. The features of messaging and video are complete, and tools like transcription and summarization significantly increase their attractiveness. Without completely leaving the main meeting, attendees can use virtual breakout rooms if they need to explore ideas in greater detail.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Paul M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Unified communication tool

Likeliness to Recommend

10 /10

What differentiates RingCentral MVP from other similar products?

It's simple to keep track of callers and recordings once anyone sets the transfer keys, hrs, choices, and which phones ring whenever it's actually a pretty strong system that keeps the contact center running smoothly.

What is your favorite aspect of this product?

I utilize RingCentral as my phone system. I mostly use the desktop application. The phone app is also installed on mine. RingCentral will satisfy our future requirements. With RingCentral, we can now replace more contracts, in-house systems, and systems from other vendors.

What do you dislike most about this product?

So far, our experience has been so positive that I'm having a hard time coming up with any drawbacks. Some people might find the first setup difficult. The program has a lot of capabilities, so that's to be anticipated but they more than make up for it with outstanding customer support that will help you every step of the way.

What recommendations would you give to someone considering this product?

If you have ever used a similar corporate messaging solution that can handle both group and direct chats, the messaging module will be instantly recognizable to you. The amenities we've all grown accustomed to with the development of remote working, like screencasting and chat, are available once the meeting is up and running.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Zafar A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

It is mobile and easy to use.

Likeliness to Recommend

9 /10

What differentiates RingCentral MVP from other similar products?

This product is great on desktop, on mobile, on tablet. You can use it perfectly on the go. If the office is on the go, it will suite you perfectly.

What is your favorite aspect of this product?

Thу product is easy to use on our mobile devices or office stationery devices. It perfectly works with voice calls, with messaging. The remote offices are suiting this app just right.

What do you dislike most about this product?

Sometimes calls are not coming through, but I assume it is more connection issues instead of product lack.

What recommendations would you give to someone considering this product?

Offices on the go, such as construction office, logistics office and other remote offices will find this product very useful in their daily business routine.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Effective Service

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