All Reviews

Response
Distribution
58Reviews

RingCentral, Inc

RingCentral MVP

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

8.4

Composite Score

Composite
Score

8.7

CX Score

CX
Score

+89

Emotional Footprint

Emotional
Footprint

88%

Likeliness to Recommend

Likeliness
to Recommend

All Reviews

Response
Distribution
58Reviews

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
10 / 10

Information Technology

Industry leading phone system

Vendor Capability Satisfaction

  • 4
  • Business Value Created
  • 4
  • Breadth of Features
  • 4
  • Quality of Features
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support
  • 4
  • Ease of Data Integration
  • 4
  • Ease of IT Administration
  • 4
  • Ease of Customization
  • 3
  • Availability and Quality of Training
  • 3
  • Ease of Implementation

Product Feature Satisfaction

  • 2
  • Analytics Reporting
  • 2
  • Third-Party Integration
  • 3
  • Presence IM
  • 4
  • Secure Access
  • 4
  • Call Management
  • 4
  • Continuous UCC
  • 4
  • Mobility
  • 4
  • Web & Desktop Conferencing
  • 4
  • Centralized Management Portal
  • 4
  • Communications
  • -
  • Audio Transcription
  • -
  • Session Border Controller
  • -
  • Speech Access and Personal Assistant
Does Not Recommend
6 / 10

Sales Marketing

Constant connection disappointment

Vendor Capability Satisfaction

  • 2
  • Business Value Created
  • 2
  • Breadth of Features
  • 2
  • Quality of Features
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 1
  • Ease of Data Integration
  • -
  • Ease of IT Administration
  • 1
  • Ease of Customization
  • 1
  • Availability and Quality of Training
  • -
  • Ease of Implementation

Product Feature Satisfaction

  • 1
  • Analytics Reporting
  • 1
  • Call Management
  • 1
  • Web & Desktop Conferencing
  • 1
  • Speech Access and Personal Assistant
  • 2
  • Centralized Management Portal
  • 2
  • Communications
  • 2
  • Mobility
  • 2
  • Secure Access
  • 2
  • Session Border Controller
  • -
  • Audio Transcription
  • -
  • Continuous UCC
  • -
  • Presence IM
  • -
  • Third-Party Integration
Recommends
9 / 10

Operations

Very easy to implement and use VOIP software

Vendor Capability Satisfaction

  • 3
  • Business Value Created
  • 3
  • Breadth of Features
  • 2
  • Quality of Features
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • -
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • -
  • Ease of Customization
  • -
  • Availability and Quality of Training
  • 4
  • Ease of Implementation

Product Feature Satisfaction

  • 2
  • Audio Transcription
  • 3
  • Communications
  • 3
  • Presence IM
  • 3
  • Web & Desktop Conferencing
  • 4
  • Centralized Management Portal
  • 4
  • Analytics Reporting
  • 4
  • Call Management
  • 4
  • Mobility
  • 4
  • Secure Access
  • -
  • Continuous UCC
  • -
  • Session Border Controller
  • -
  • Third-Party Integration
  • -
  • Speech Access and Personal Assistant
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