All Reviews

  • Unified Communications as a Service
  • Web and Video Conferencing - Enterprise
  • All Reviews
    • Response
    Distribution
    58Reviews

    RingCentral, Inc

    RingCentral MVP

    RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

    8.4

    Composite Score

    Composite
    Score

    8.7

    CX Score

    CX
    Score

    +89

    Emotional Footprint

    Emotional
    Footprint

    88%

    Likeliness to Recommend

    Likeliness
    to Recommend

    All Reviews

  • Unified Communications as a Service
  • Web and Video Conferencing - Enterprise
  • All Reviews
    • Response
    Distribution
    58Reviews
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    Product Reviews

    • -
    • 1
    • 2
    • 3
    • 4
    Recommends
    10 / 10

    Information Technology

    Industry leading phone system

    Vendor Capability Satisfaction

    • 4
    • Business Value Created
    • 4
    • Breadth of Features
    • 4
    • Quality of Features
    • 3
    • Product Strategy and Rate of Improvement
    • 4
    • Usability and Intuitiveness
    • 4
    • Vendor Support
    • 4
    • Ease of Data Integration
    • 4
    • Ease of IT Administration
    • 4
    • Ease of Customization
    • 3
    • Availability and Quality of Training
    • 3
    • Ease of Implementation

    Product Feature Satisfaction

    • 2
    • Analytics Reporting
    • 2
    • Third-Party Integration
    • 3
    • Presence IM
    • 4
    • Secure Access
    • 4
    • Call Management
    • 4
    • Continuous UCC
    • 4
    • Mobility
    • 4
    • Web & Desktop Conferencing
    • 4
    • Centralized Management Portal
    • 4
    • Communications
    • -
    • Audio Transcription
    • -
    • Session Border Controller
    • -
    • Speech Access and Personal Assistant
    Does Not Recommend
    6 / 10

    Sales Marketing

    Constant connection disappointment

    Vendor Capability Satisfaction

    • 2
    • Business Value Created
    • 2
    • Breadth of Features
    • 2
    • Quality of Features
    • 2
    • Product Strategy and Rate of Improvement
    • 3
    • Usability and Intuitiveness
    • 3
    • Vendor Support
    • 1
    • Ease of Data Integration
    • -
    • Ease of IT Administration
    • 1
    • Ease of Customization
    • 1
    • Availability and Quality of Training
    • -
    • Ease of Implementation

    Product Feature Satisfaction

    • 1
    • Analytics Reporting
    • 1
    • Call Management
    • 1
    • Web & Desktop Conferencing
    • 1
    • Speech Access and Personal Assistant
    • 2
    • Centralized Management Portal
    • 2
    • Communications
    • 2
    • Mobility
    • 2
    • Secure Access
    • 2
    • Session Border Controller
    • -
    • Audio Transcription
    • -
    • Continuous UCC
    • -
    • Presence IM
    • -
    • Third-Party Integration
    Recommends
    9 / 10

    Operations

    Very easy to implement and use VOIP software

    Vendor Capability Satisfaction

    • 3
    • Business Value Created
    • 3
    • Breadth of Features
    • 2
    • Quality of Features
    • 2
    • Product Strategy and Rate of Improvement
    • 3
    • Usability and Intuitiveness
    • 3
    • Vendor Support
    • -
    • Ease of Data Integration
    • 3
    • Ease of IT Administration
    • -
    • Ease of Customization
    • -
    • Availability and Quality of Training
    • 4
    • Ease of Implementation

    Product Feature Satisfaction

    • 2
    • Audio Transcription
    • 3
    • Communications
    • 3
    • Presence IM
    • 3
    • Web & Desktop Conferencing
    • 4
    • Centralized Management Portal
    • 4
    • Analytics Reporting
    • 4
    • Call Management
    • 4
    • Mobility
    • 4
    • Secure Access
    • -
    • Continuous UCC
    • -
    • Session Border Controller
    • -
    • Third-Party Integration
    • -
    • Speech Access and Personal Assistant
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