3/15 in Unified Communications as a Service

Response
Distribution
15Reviews

RingCentral, Inc

RingCentral Office

RingCentral Office® offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax.

7.7

Composite Score

Composite
Score

7.6

CX Score

CX
Score

+72

Emotional Footprint

Emotional
Footprint

82%

Likeliness to Recommend

Likeliness
to Recommend

3/15 in Unified Communications as a Service

Response
Distribution
15Reviews

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us: 1-888-670-8889
Category Features
  • Analytics Reporting
  • |
  • Audio Transcription
  • |
  • Call Management
  • |
  • Centralized Management Portal
  • |
  • Communications
  • |
  • Continuous UCC
  • |
  • Mobility
  • |
  • Presence IM
  • |
  • Secure Access
  • |
  • Session Border Controller
  • |
  • Speech Access and Personal Assistant
  • |
  • Third-Party Integration
  • |
  • Web & Desktop Conferencing

Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Word Cloud legend

Product Scorecard

Dive Into Data

Explore every product feature, vendor capability, and so much more in our comprehensive Product Scorecard, giving you unparalleled insight into the software.

See Full Report

Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
10/10

Information Technology

Industry leading phone system

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 4
  • Business Value Created
  • 4
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Call Management
  • 4
  • Centralized Management Portal
  • 4
  • Communications
  • 4
  • Mobility
  • 3
  • Presence IM
  • -
  • Session Border Controller
  • 2
  • Third-Party Integration
  • 4
  • Web & Desktop Conferencing
  • 2
  • Analytics Reporting
  • -
  • Audio Transcription
  • 4
  • Continuous UCC
  • 4
  • Secure Access
  • -
  • Speech Access and Personal Assistant
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019