SoftwareReviews

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

Revenue.io

7.3 /10

20 Reviews Write a Review

What is Revenue.io?

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Revenue.io Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Revenue.io.

88 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Revenue.io?

5% Negative

15% Neutral

80% Positive

Pros

Enables Productivity
Saves Time
Respectful
Fair

Feature Ratings

Average 79

Call Analytics

Dashboards and Reporting

Call Recording

Conversation Coaching

Mobile Support

Pipeline Visibility

Role-Based Access

Manager Annotation and Feedback

Application Integration

Artificial Intelligence Engine

Audio Transcription

Vendor Capability Ratings

Average 81

Ease of IT Administration

100

Availability and Quality of Training

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features

Revenue.io Reviews

Chaitanya K.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Best conversational AI in the service industry

Likeliness to Recommend

10 /10

What differentiates Revenue.io from other similar products?

Best tool in industry to enhance your contact center operations. Its conversational AI and detailed call analytics and coaching metrics are the best and differentiates from other tools in the market.

What is your favorite aspect of this product?

Conversational AI, analytics and sentiment analysis, Keywords count on calls, Annotations, Sharing call feedback with associates, call trascript, Supervisor notes, Talk Metrics - Including Talk ratio, active listening, number of interruptions on calls,Average call steak, Longest talk streak, Talk rates, Silence and Vocabulary.

What do you dislike most about this product?

Reporting capabilities - Hopefully with suggestions provided on the improvement opportunities with reporting capabilities they will be addressed and fixed during the next release cycle. Frequent call quality issues and call disconnects - These issues have been escalated and workarounds are in place. Need to validate once the workarounds are helpful in fixing all the call quality issues Real-time uploading of calls in conversational AI - There is a delay in calls being updated/uploaded in the conversational AI and the links for accessing the calls in the dashboard is not being updated in real time.

What recommendations would you give to someone considering this product?

Best tool in industry to enhance your contact center operations. Coaching employees on call conversations, Reducing manual QA process, real-time call feedback, Proactively identifying issues on calls through keyword search, Centralized management of calls and employees handling calls, queue assignment and building call flows.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marija K.

Role: Sales Marketing
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to use

Likeliness to Recommend

10 /10

What differentiates Revenue.io from other similar products?

Speed and sound

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

Logs you out sometimes

What recommendations would you give to someone considering this product?

Do it it’s Ana amazing product

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Cass S.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2021

Super easy to use!

Likeliness to Recommend

9 /10

What differentiates Revenue.io from other similar products?

User friendly.

What is your favorite aspect of this product?

Easy to use on a daily basis. Not complex at all.

What do you dislike most about this product?

Nothing at all!

What recommendations would you give to someone considering this product?

It'll make your life at work easier!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Revenue.io

What is Revenue.io?

Company Details

Need Assistance?

Awards & Recognition

Revenue.io Ratings

88 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Revenue.io?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Revenue.io Reviews

Chaitanya K.

Best conversational AI in the service industry

Likeliness to Recommend

Pros

Marija K.

Easy to use

Likeliness to Recommend

Pros

Cass S.

Super easy to use!

Likeliness to Recommend

Pros

Title

Feature Ratings

Call Analytics

Dashboards and Reporting

Call Recording

Conversation Coaching

Mobile Support

Pipeline Visibility

Role-Based Access

Manager Annotation and Feedback

Application Integration

Artificial Intelligence Engine

Audio Transcription

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Vendor Support

Breadth of Features