Kintone Customer Reviews 2026 | Business Process Management

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Kintone

Composite Score

8.4 /10

CX Score

8.7 /10

35 Reviews Write a Review

What is Kintone?

Kintone is a teamwork platform with a visual application builder that empowers individuals, teams, and organizations to effectively manage their data and workflow for better collaboration. Kintone enables and inspires anyone to rapidly build and deploy sophisticated custom database applications within a powerful collaboration environment that offers automated workflow and granular permission controls — all with no coding necessary. More than 15,000 companies have built, deployed and use over 750,000 applications on Kintone. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Kintone won the following awards in the Business Process Management category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2025

1 Top Rated Capabilities

5 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

6 Top Rated Capabilities

7 Top Rated Features

2022

Kintone Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kintone.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

4
Since last award

94 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

3
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kintone?

3% Negative

5% Neutral

92% Positive

Pros

Efficient Service
Reliable
Security Protects
Effective Service

Feature Ratings

Average 85

Business Rules Management

Process Monitoring and Optimization

Process Modelling and Design

Form and Report Building

Process Management

Analytics and Reporting

Collaboration

BPM Workflow and Approvals

Deployment

Mobile

Process Simulation and Execution

Vendor Capability Ratings

Average 84

Business Value Created

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of IT Administration

Vendor Support

Kintone Reviews

Takenobu M.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Friendly for non IT professionals

Likeliness to Recommend

8 /10

What differentiates Kintone from other similar products?

User friendly UI on Admin or development ( App creation and setting) screen

What is your favorite aspect of this product?

UI-first development feature. Applications can be made like designing UI mock-up

What do you dislike most about this product?

Basic feature is poor. Even for data integration from multiple app, or issuing reports, 3rd party plug-in is essential.

What recommendations would you give to someone considering this product?

If you are on a start-up phase, Kintone will be very convenient for it's easiness in modifying applications. Very suitable for agile-styled development.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Vendor's Interest First
Less Friendly Negotiation
Vendor Friendly Policies

Dwayne H.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

"Fantastic product!"

Likeliness to Recommend

9 /10

What differentiates Kintone from other similar products?

Customization

What is your favorite aspect of this product?

Ease of use and sandbox style concept

What do you dislike most about this product?

limitied intergration without additional cost

What recommendations would you give to someone considering this product?

learn zapier

Pros

Continually Improving Product
Effective Service
Saves Time
Helps Innovate

Sanket B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Elevate productivity with Kintone's deep dive.

Likeliness to Recommend

8 /10

What differentiates Kintone from other similar products?

Kintone is easy to use and doesn't need a lot of coding. Unlike other complex tools, Kintone lets people create custom business apps without being coding experts. It has a simple design, works well for teams, and can be adjusted to fit different work processes.

What is your favorite aspect of this product?

Kintone gives you lots of help and training so you can make the most out of it. If you ever need assistance, they've got your back!

What do you dislike most about this product?

If you choose a certain payment plan for Kintone, there might be restrictions on how much stuff you can keep there. If you go over those limits, you might have to pay extra.

What recommendations would you give to someone considering this product?

Ask other companies that have used Kintone about their experience. Hearing real stories from businesses can help you understand how well it works in the real world and if it's a good fit for your needs.

Pros

Helps Innovate
Enables Productivity
Inspires Innovation
Caring

Latest Research

Kintone

What is Kintone?

Company Details

Need Assistance?

Awards & Recognition

Kintone Ratings

80 Likeliness to Recommend

4 Since last award

94 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Kintone?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Kintone Reviews

Takenobu M.

Friendly for non IT professionals

Likeliness to Recommend

Pros

Cons

Dwayne H.

"Fantastic product!"

Likeliness to Recommend

Pros

Sanket B.

Elevate productivity with Kintone's deep dive.

Likeliness to Recommend

Pros

Most Popular Kintone Comparisons

CMW Platform

Airtable

Oracle Business Process Management

SAP Business Workflow

Pega BPM

Creatio Studio

Title

4
Since last award

2
Since last award

3
Since last award

Feature Ratings

Business Rules Management

Process Monitoring and Optimization

Process Modelling and Design

Form and Report Building

Process Management

Analytics and Reporting

Collaboration

BPM Workflow and Approvals

Deployment

Mobile

Process Simulation and Execution

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of IT Administration

Vendor Support