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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Collaboration

88

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

84

Hierarchical Task Management

83

Document Management

83

Reporting

83

Resource Management

83

Retainer Management

82

Time & Expense Tracking

82

Calendar Integration

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Breadth of Features

84

Quality of Features

84

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

79

Jira Reviews

Otávio P.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Kinda long learning process but an amazing product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The almost infinite possibilities over the inside integrations (over flow and/or charts) and outside apps. Its beatiful and conscize comunication betwen related cards/proccess. Besides that, it gives you a full view of all projects being made, completed or even on parking lot.

What is your favorite aspect of this product?

The visual possibilities that turn the system in more than a simple chart/dev controller, but also a channel to comute all changes in a manner you can get the best analytics for both IT/Dev and final user.

What do you dislike most about this product?

Its hard/complex learning curve for first time user - even if youre already familiarized with other products, even the Atlassian Trello.

What recommendations would you give to someone considering this product?

If you think of Jira as the premium version of Trello, youre not tottally wrong, but while Trello is great for activities management, the Jira its very more direct to multidisciplinar teams whose the main objective is to develop and condunce new projects, not the simple activities per say.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aman K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great Product !

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Compared to other products of a similar kind, it is considerably more customizable. Additionally, an email ticket is immediately generated when a task is added.

What is your favorite aspect of this product?

1.) Best Product for Product Managing. 2.) We can check the live reports and time usage. 3.) It's extremely easy to assign the task to the team member and establish the deadline. 4.) Once task is assigned the JIRA ticket is automatically sent to the member of team who got assigned the task.

What do you dislike most about this product?

1.) One has to increase the UI design. 2.) Search can become better. 3.)The pricing was not very much flexible , for smaller projects it is not recommendable.

What recommendations would you give to someone considering this product?

Although the initial setup to utilise it would be frantic, once completed, it is quite simple to use. So be patient. and also For the non technical persons It'll be take time to learn how to use it.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

Olga A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Project management tool with many integrations.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is extremely pleasant to manage work in a team and other teams, assigning a specific team member to a task or set of tasks, responsibility, and the amount of time it takes to finish each component that completes a job. Project managers utilize the project management templates that come with JIRA. All data from external tools can be examined in one location thanks to interfaces with Bitbucket, GitHub, and Slack. JIRA has simplified operations and given the team visibility into its pipeline and bottlenecks, developer productivity has increased.

What is your favorite aspect of this product?

A development, project management, devops, and testing tool. Team management is easier to administer and does not necessitate the use of a specialized administrator. The ability to include supporting documents, tag other team members, reference the product for which a task or effort is directed, as well as the requirements of the selected product, is critical for organizing job activities and duties; JIRA manages this efficiently. Furthermore, it maintains tracking transparent and direct, allowing you to choose or construct a workflow adapted to your needs in order to know the current state of work effort throughout the team or teams.

What do you dislike most about this product?

If it isn't included, it should be put to the watchlist when monitoring work, even if you're making the work item yourself. You would believe that this should be automatic, but you must remember to include yourself. The user interface might be a little sluggish at times, but this isn't a deal breaker. JIRA is very intuitive, but the absence of in-app training might be a barrier to adoption for certain less tech-savvy individuals.

What recommendations would you give to someone considering this product?

Jira is a powerful project management solution that comes with a vibrant community and many integrations. JIRA is a great tool for managing cross-team workflow; You can also use JIRA to integrate with other applications and enrich your work experience and activities, so be sure to keep that in mind.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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