What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Hierarchical Task Management
Document Management
Reporting
Resource Management
Retainer Management
Time & Expense Tracking
Calendar Integration
Vendor Capability Ratings
Business Value Created
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Raja B.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Jira is an effective ALM solution.
Likeliness to Recommend
What differentiates Jira from other similar products?
It has many integrations with other software and thus making the management process easier.
What is your favorite aspect of this product?
Transparency over the product engineering roadmap throughout the organization. Also, it allows teams to visualize and understand expectations for when to deliver a project, have insight into project/team/individual capacity, and track work overtime.
What do you dislike most about this product?
There is a learning curve to working in JIRA, it is not immediately intuitive to a new user. It usually requires a lot of learning in order to most effectively and optimally use JIRA. A lot of it comes with time and experience.
What recommendations would you give to someone considering this product?
Good - Project organization and planning for agile teams that work asynchronously. Bad - I think using JIRA or similar software is always better than not using JIRA, however, JIRA may be overkill for some smaller organizations that are not remote.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nabin S.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Agile software development process software tool.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira wins when it comes to a [reduced] learning curve among these apps.
What is your favorite aspect of this product?
Customizability is impressive. Being able to establish automation and custom fields of all types helps when we need to build new templates to support different efforts.
What do you dislike most about this product?
Lack of automated alerts around metrics like ticket age, last update, etc.
What recommendations would you give to someone considering this product?
When your EPICs and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization.
Pros
- Reliable
- Efficient Service
- Saves Time
- Fair
Surya V.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Jira for Cross-Departmental Collaboration.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is more streamlined and user-friendly in my opinion.
What is your favorite aspect of this product?
Easy customization and integration with multiple applications as per end-user requirements.
What do you dislike most about this product?
Finding access groups for particular dashboard URLs is difficult.
What recommendations would you give to someone considering this product?
I'd recommend Jira for tracking feature releases, blockers, status progress, and defect & test management. At the same time, Jira is also well suited for agile development and delivery of features through a Scrum or Kanban mechanism.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
