What is HubSpot Sales Hub?
Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Sales Hub?
Pros
- Respectful
- Fair
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Collaboration
Sales Management
Account and Contact Management
Activity and Workflow Management
Marketing Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Business Value Created
Availability and Quality of Training
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Sales Engagement Platforms
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Customer Intelligence
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Appointment Scheduling
Translation missing: en.product_page.ratings.score 8.9
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Sales Analytics
Translation missing: en.product_page.ratings.score 8.8
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.8
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Customer Relationship Management - Enterprise
Translation missing: en.product_page.ratings.score 8.2
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HubSpot Sales Hub Reviews
mona m.
- Role: Consultant
- Industry: Apparel
- Involvement: Initial Implementation
Submitted Oct 2023
Reliable product with great features & simplicity
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
It's simplicity and customisation options with ease of user friendly interface
What is your favorite aspect of this product?
The opportunities it's shows coming from the leads and prospects in the form of graph I like the most
What do you dislike most about this product?
I did not dislike anything about it,I am looking forward to new and upgrade it infact in the coming times
What recommendations would you give to someone considering this product?
I will recommend to integrate SEO platforms to enhance its productivity and will definitely recommend it to other saas users for great prospect analytics
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
MOISES R.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Apr 2026
A Top-Tier CRM with Boundless Potential ValUe
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
For me, it’s a very versatile CRM that has allowed us to store a vast amount of information. However, we aren't currently getting as much out of it as we’d like. When I compare it to other CRMs, I feel its potential is almost limitless, as there are still many features we haven’t mastered yet and are learning to make work for us.
What is your favorite aspect of this product?
I’m really loving the AI side of things and how it enriches our prospect data within the CRM. It’s also incredible how well it integrates; for instance, we currently have it synced with Apollo.io and RingCentral.
What do you dislike most about this product?
I think the fact that it has so many features and is so customizable makes it somewhat complex. It requires dedicating several hours a week to truly understand it and set it up properly, ensuring it remains an asset rather than becoming a burden.
What recommendations would you give to someone considering this product?
Since it’s one of the top five CRMs on the market, it practically sells itself. Based on what my boss has mentioned, it's also relatively affordable compared to everything it can do, so it’s definitely a great option.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
Brian Del Terzo C.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2026
Powerful platform, but rigid and costly
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
My swath of available features
What is your favorite aspect of this product?
The userfriendly wonderfully intuitive layouts.
What do you dislike most about this product?
The rigid contractual structure that doesn't allow a small business with changing needs to add or remove licenses as needed.
What recommendations would you give to someone considering this product?
I would recommended for established businesses with decades of business experience under its belt.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Vendor Friendly Policies
- Vendor's Interest First
