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HubSpot

Hubspot Live Chat

Composite Score

8.5 /10

CX Score

8.8 /10

35 Reviews Write a Review

What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.

Company Details

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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

Filter By

2 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Product Impact

2025

2 Top Rated Capabilities

7 Top Rated Features

2024

Product Impact

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative

9% Neutral

91% Positive

Pros

Friendly Negotiation
Trustworthy
Enables Productivity
Client's Interest First

Feature Ratings

Average 88

Workflow Processing

Integration With CRM

Leads Generation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Multi-channel

Personalized Service

Application Programming Interface

Natural Language Processing

Voice or Text Input

Vendor Capability Ratings

Average 83

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Implementation

Vendor Support

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Hubspot Live Chat Reviews

Azurae C.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Favorite live chat tool

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

Chatbot builder to create chatbots with automatic responses to save time and do other activities

What is your favorite aspect of this product?

Real time conversation with our website visitors

What do you dislike most about this product?

Highly priced

What recommendations would you give to someone considering this product?

Customer care tool

Pros

Respectful
Continually Improving Product
Effective Service
Fair

Sudarshana J.

Role: Finance
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Userfriendly and reliable, but needs minor improve

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

seamless integration with HubSpot's CRM, allowing businesses to manage conversations and customer data in one unified platform

What is your favorite aspect of this product?

seamless integration with the HubSpot CRM

What do you dislike most about this product?

like chatbot customization and reporting, are only available in the higher-tier plans, making it less accessible for smaller businesses or those on a tight budget.

What recommendations would you give to someone considering this product?

HubSpot's CRM or marketing tools, this product integrates seamlessly and adds significant value.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Shahzad M.

Role: Vendor Management
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great for growing businesses, but the pricing can

Likeliness to Recommend

10 /10

What differentiates Hubspot Live Chat from other similar products?

HubSpot Live Chat stands out with its seamless integration into the broader HubSpot CRM ecosystem, offering built-in automation, lead tracking, and personalized chat experiences without requiring third-party tools, making it ideal for businesses already using HubSpot’s suite.

What is your favorite aspect of this product?

My favorite aspect of HubSpot Live Chat is its deep integration with HubSpot CRM, allowing real-time conversations to be instantly connected to customer data for personalized, seamless interactions and follow-ups.

What do you dislike most about this product?

What I dislike most about HubSpot Live Chat is that its advanced features, like deeper customization and automation, can become expensive, especially for businesses needing more robust capabilities beyond the basic free version.

What recommendations would you give to someone considering this product?

I recommend evaluating your specific business needs and budget before committing. Take advantage of the free trial to explore the features, and consider how well it integrates with your existing tools. Additionally, assess the potential for scaling, as costs can increase with more advanced features.

Pros

Trustworthy
Inspires Innovation
Saves Time
Over Delivered

Latest Research

Hubspot Live Chat

What is Hubspot Live Chat?

Company Details

Need Assistance?

Awards & Recognition

Hubspot Live Chat Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Hubspot Live Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Multi-channel Supports live chat, mobile app, powerbot and messenger

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Hubspot Live Chat Reviews

Azurae C.

Favorite live chat tool

Likeliness to Recommend

Pros

Sudarshana J.

Userfriendly and reliable, but needs minor improve

Likeliness to Recommend

Pros

Shahzad M.

Great for growing businesses, but the pricing can

Likeliness to Recommend

Pros

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Feature Ratings

Workflow Processing

Integration With CRM

Leads Generation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Multi-channel

Personalized Service

Application Programming Interface

Natural Language Processing

Voice or Text Input

Vendor Capability Ratings

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Implementation

Vendor Support

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness