What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
5
Since last award
96 Plan to Renew
4
Since last award
83 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Role-Based Access
Cataloging
API Integration
Rich Text Editor
Reporting and Analytics
Social Features
Workflow and Approval Management
Multiple File Type Support
Version Control
Vendor Capability Ratings
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Vendor Support
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Guru Reviews
Kandi A.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
By far, the best knowledge center I've ever used.
Likeliness to Recommend
What differentiates Guru from other similar products?
Based on my experience using Guru and other knowledge center platforms in operations and training environments, Guru offered more features, ease of use, training, integration, and frequent enhancements than all others I've used. I would recommend Guru to any company in need of a solid knowledge center, or an easily accessible training program, especially for large and/or primarily remote companies.
What is your favorite aspect of this product?
My absolute favorite feature was the ability to link a specific Guru card in Slack messages in response to a question.
What do you dislike most about this product?
I believe it would be beneficial for Guru to have more video tutorials to decrease the learning curve time.
What recommendations would you give to someone considering this product?
Guru was the most intuitive company-specific "Wiki" I've ever used. If your company needs a knowledge center or is looking into creating a solid training plan that employees can reference as needed, Guru has you covered!
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
Lexi s.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2024
Great rich text and import bad organization
Likeliness to Recommend
What differentiates Guru from other similar products?
I do like how easy it is to throw in different media to your knowledge base
What is your favorite aspect of this product?
Again, just be able to add different media to the knowledge base
What do you dislike most about this product?
It’s absolutely atrocious with search, and organization is severely lacking. It’s really hard to get people to find things even when you optimize it.
What recommendations would you give to someone considering this product?
Look at products, like confluence in terms of grouping and grouping like features.
Pros
- Respectful
- Saves Time
- Helps Innovate
- Continually Improving Product
Cons
- Less Productive
- Less Performance Enhancing
- Less Effective Service
Amanda D.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Love Guru and think more organizations should use
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is more user-firndly
What is your favorite aspect of this product?
I love the ability to assign metadata
What do you dislike most about this product?
I wish it was easier to keep clean and organized
What recommendations would you give to someone considering this product?
Assign only managers as administrators
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
