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8/10 in Web and Video Conferencing - Enterprise

Response
Distribution
1187Reviews

Google

Google Meet

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

8.8

Composite Score

Composite
Score

9.0

CX Score

CX
Score

+90

Emotional Footprint

Emotional
Footprint

88%

Likeliness to Recommend

Likeliness
to Recommend

8/10 in Web and Video Conferencing - Enterprise

Response
Distribution
1187Reviews
Category Features
  • Application Share
  • |
  • Audio Conferencing Call in Bridge
  • |
  • Audio Conferencing VoIP
  • |
  • Audio Controls
  • |
  • Facilitator Functions
  • |
  • File Transfer
  • |
  • Instant Messaging
  • |
  • Keyboard Mouse Control
  • |
  • Screen Share
  • |
  • Video Conferencing
  • |
  • Virtual Whiteboard

Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
9 / 10

Information Technology

Google Meet a useful, truthful and intuitive video

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 2
  • Ease of IT Administration
  • 2
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 3
  • Business Value Created
  • 3
  • Ease of Implementation
  • 3
  • Breadth of Features

Product Feature Satisfaction

  • 2
  • Facilitator Functions
  • 2
  • Screen Share
  • 3
  • Application Share
  • 3
  • Instant Messaging
  • 3
  • Keyboard Mouse Control
  • 3
  • Virtual Whiteboard
  • 3
  • File Transfer
  • 3
  • Audio Conferencing VoIP
  • 3
  • Video Conferencing
  • 3
  • Audio Conferencing Call in Bridge
  • 4
  • Audio Controls
Neutral
8 / 10

Information Technology

Excellent platform for online communication

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 4
  • Business Value Created
  • 3
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Application Share
  • 3
  • Audio Conferencing Call in Bridge
  • 3
  • Audio Controls
  • 3
  • Facilitator Functions
  • 3
  • File Transfer
  • 3
  • Instant Messaging
  • 3
  • Keyboard Mouse Control
  • 3
  • Video Conferencing
  • 3
  • Virtual Whiteboard
  • 4
  • Audio Conferencing VoIP
  • 4
  • Screen Share
Recommends
10 / 10

Information Technology

Excellent tool for communication

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 4
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Audio Controls
  • 3
  • Instant Messaging
  • 3
  • Screen Share
  • 4
  • Application Share
  • 4
  • Audio Conferencing Call in Bridge
  • 4
  • Audio Conferencing VoIP
  • 4
  • Facilitator Functions
  • 4
  • File Transfer
  • 4
  • Keyboard Mouse Control
  • 4
  • Video Conferencing
  • 4
  • Virtual Whiteboard
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