What is Epicor CRM?
The Epicor® CRM system provides a 360-degree view of the entire customer, supplier, or partner relationship regardless of position in the customer lifecycle. The powerful Epicor CRM software helps you maximize your customer information and broaden the scope of your data to everyone within the organization and to stakeholders through contextual delivery of essential customer data to information workers, wherever it's needed.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
93 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Epicor CRM?
Pros
- Helps Innovate
- Trustworthy
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Management
Quote Contract and Proposal
Marketing Management
Analytics and Reporting
Telephony and Call Center Management
Activity and Workflow Management
Sales Management
Account and Contact Management
Lead Management
Collaboration
Mobile
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Epicor CRM Reviews
Greg W.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2023
Robust features and automation capabilities
Likeliness to Recommend
What differentiates Epicor CRM from other similar products?
It offers an always-updated view of your company's sales funnel through a visual dashboard. The CRM automatically logs all customer interactions, including email, calls, and social media engagements, and the same can be easily synced to Gmail or Outlook.
What is your favorite aspect of this product?
Its primary interface allows us to control complex sales processes. All the deals are categorized by sales stages. A statistics tool is used to get a personalized analysis of sales, and the view has drag-and-drop support.
What do you dislike most about this product?
Many users have praised the easy-to-use interface and ease of integration. But some users note that there is a lack of training for all but the most basic functions, and it can be difficult to navigate without help.
What recommendations would you give to someone considering this product?
Budget is always a concern for businesses. Finding a CRM solution that offers great features without costing a fortune is a must, and this is why Epicor CRM is the best pick for best value.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
James P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
"Epicor-High-Quality CRM Product Tool."
Likeliness to Recommend
What differentiates Epicor CRM from other similar products?
There are multiple positive ways of using this premium CRM tool and you have multiple spaces to add up changes here. So, the best thing about Epicor is that you can get an edition and implement the changes without any concern. Thus, in this way, the customization is quite easy here and you can manage to generate the best reporting functions here.
What is your favorite aspect of this product?
You will find this one quite useful in many regards and the best thing is real-time tracking responses. It boosts your decision-making power through great auditing attributes. The excel programs are best here and enhance the growth of your business.
What do you dislike most about this product?
So, when it comes to the pitch then it is quite attractive but when we talk about the current version then even the alpha integrations are hardly available. There are multiple bugs and malware issues that lag this one behind. Additionally, the software is not even capable of beta testing.
What recommendations would you give to someone considering this product?
Epicor CRM is highly recommended for use and enables you to deploy valuable data in a discreet format. Hence, install the one and set it up without any trouble to get phenomenal results.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted Jun 2022
Epicor CRM-The Problem Solver!
Likeliness to Recommend
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service