What is Epicor CRM?
The Epicor® CRM system provides a 360-degree view of the entire customer, supplier, or partner relationship regardless of position in the customer lifecycle. The powerful Epicor CRM software helps you maximize your customer information and broaden the scope of your data to everyone within the organization and to stakeholders through contextual delivery of essential customer data to information workers, wherever it's needed.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
93 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Epicor CRM?
Pros
- Helps Innovate
- Trustworthy
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Management
Quote Contract and Proposal
Marketing Management
Analytics and Reporting
Telephony and Call Center Management
Activity and Workflow Management
Sales Management
Account and Contact Management
Lead Management
Collaboration
Mobile
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Epicor CRM Reviews
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Nov 2023
Epicor CRM , A great tool to use
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Caring
Hafiz B.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2023
Ideal solution for contact management
Likeliness to Recommend
What differentiates Epicor CRM from other similar products?
Epicor CRM allows us to know how our customers interact on social media accounts. This helps to improve our marketing strategies and customer experience.
What is your favorite aspect of this product?
It helps to align data and workflow of various departments including marketing, sales, and the support team. Customer data such as name, address, transactions, and support interactions are stored here.
What do you dislike most about this product?
It is easy to add tasks and other details into the software and I haven't experienced any issues with this solution. It works flawlessly.
What recommendations would you give to someone considering this product?
Your business can embrace Epicor CRM because it will make it easier for the organization to manage leads throughout the business life cycle from prospects to actual leads.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Paulette B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2023
Affordability is high and reporting is strong
Likeliness to Recommend
What differentiates Epicor CRM from other similar products?
Epicor CRM is affordably priced and has all the features that our company need to handle our sales, service and marketing needs. It has good marketing features built in and we can customize email templates and incorporate them into workflows.
What is your favorite aspect of this product?
Mots of the employees using Epicor CRM can figure out the included form design tools and navigate their eay to adding fields, lookups and custom forms. Most reports can be generated from all areas of the application.
What do you dislike most about this product?
Epicor CRM user interface is pretty easy to work with but sometimes it can be inconsistent. We have seen differences forms performing the same action and irregular functionality that requires refreshing screens or exiting the browser.
What recommendations would you give to someone considering this product?
Epicor CRM is more affordable and quicker to get up and running than most solutions in the market. It has a very powerful, AI-driven workflow and lead management is strong.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing