What is EB AIDA?
Improve customer and employee experience with our conversational AI and process automation powered by LLMs like ChatGPT, Gemini, Llama 2, Claude 3, Mistral and Amazon Bedrock. Our bots delight users, increase revenue and reduce costs. Give your customers an amazing user experience with technology that understands their queries, processes the information within context and automatically resolves requests, like returning an article and creating a new order.
Company Details
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Get AssistanceEB AIDA Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love EB AIDA?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Wayfinding
Application Programming Interface
Natural Language Processing
Scheduled Availability
Learning and Adaptability
Voice or Text Input
Workflow Processing
Integration With CRM
Personalized Service
Knowledgebase
Leads Generation
Vendor Capability Ratings
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Breadth of Features
Ease of Customization
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
EB AIDA Reviews
Suhani P.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2023
Great for customer care support
Likeliness to Recommend
What differentiates EB AIDA from other similar products?
Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager.
What is your favorite aspect of this product?
We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. I highly appreciate the quality of the tool and its capability.
What do you dislike most about this product?
The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team. The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) Not being able to filter on requests not understood by the chatbot Ability to find duplicates.
What recommendations would you give to someone considering this product?
For this product it is value for money, includes all the features, easy to use and 24x7 customer support available. Integration to other application is easily done which makes work easy and less time consuming. Features like Activity tracking and alerts/ escalation and AI are really advantageous for day to day business activity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Yoelle v.
- Role: Consultant
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Very good support and integration!
Likeliness to Recommend
What differentiates EB AIDA from other similar products?
The personal approach and willingness to improve with your business. They are very open to see possibilities and see where you can improve or how you can use their product best.
What is your favorite aspect of this product?
It takes away a lot of general questions in customer support teams.
What do you dislike most about this product?
The maintenance is still constant but needed in order to improve the product.
What recommendations would you give to someone considering this product?
It takes away a lot of the effort of customer services, the maintenance of the product doesn't way to the effort it takes away due to the implementation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ed R.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Sep 2021
Easy to use and feature rich in connections.
Likeliness to Recommend
What differentiates EB AIDA from other similar products?
I would say the team you engage with - easy to speak to, always on hand to help their clients. They have a powerful platform that can is very agile and so is the team. So, quite a personal touch. They really get to know you, your teams, and your world/products rather than just being another service provider.
What is your favorite aspect of this product?
The connection possibilities to internal or external systems (e.g. WhatsApp/Facebook) to provide a holistic engagement strategy with a customer base across Customer Services or a Retail Services.
What do you dislike most about this product?
Whilst there is a level good management information for tracking trends - some automation and UX improvements could be made and or explored to connect to external data sources like Power BI and or Tableau etc. Also, (think coming in a next build) the ability for the system to allocate chats to agents automatically based on wait time of customers and agents availability.
What recommendations would you give to someone considering this product?
Ensure you map out what you want it to connect to, to internal or external systems!
Pros
- Reliable
- Trustworthy
- Caring
- Client's Interest First