What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Client Friendly Policies
- Acts with Integrity
- Transparent
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Marketing Operations Management
Advanced Campaign Management
Marketing Analytics
Email Marketing Automation
Marketing Workflow Management
Community Marketing Management
Advanced Data Segmentation
Marketing Asset Management
Multi Channel Integration
Mobile Marketing Management
Social Media Marketing Management
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Business Value Created
Vendor Support
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Dynamics 365 Customer Insights Reviews
Manuela Z.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2023
Good product
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Segmentation and personalization 360 degree customer view Unified customer profile
What is your favorite aspect of this product?
Unified customer view Scalability Real time updates
What do you dislike most about this product?
Complex implementation Cost Dependency on Microsoft ecosystems
What recommendations would you give to someone considering this product?
Invest in training Collaborate with IT teams Explore integrations
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Anshul R.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2023
Good product to use
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Advanced Reporting and Dashboards: Expand reporting capabilities to include more advanced data visualization options, predictive analytics, and customizable dashboards. E-commerce Integration: Make it easier for businesses with e-commerce operations to connect their online stores to Sales Cloud for unified customer data and order management. Advanced Sales Forecasting: Improve the accuracy of sales forecasting by incorporating external market data, economic indicators, and other relevant factors.
What is your favorite aspect of this product?
Multi-Language and Localization Support
What do you dislike most about this product?
nothing much to dislike other than pricing a lil bit higher
What recommendations would you give to someone considering this product?
Review every feature first then decide also compare with other product
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
Cons
- Less Performance Enhancing
Silvia D.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2023
"It is used to make marketing simple and easy."
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
One of the great features of Microsoft Dynamics 365 is the likelihood of communication among the clients and users. It is very user-friendly tool. The interface of Microsoft Dynamics 365 makes it simple to record negotiations. It permits thorough segmented advertising lists, personalized email layouts, and management of subscription.
What is your favorite aspect of this product?
Generally, it provides an excellent interaction with different Dynamics items. It particularly helps us in setting up email marketing with different templates. Microsoft Dynamics 365 Marketing is highly appropriate for circumstances where a company have to deal with the client data that it has collected and share everything across the whole organization, so it is integrated and incorporated.
What do you dislike most about this product?
For forms, Microsoft doesn't offer HTML. They give a div that requires to be verified and you can actually feel the pain at this point. They give no canned option if you want to unsubscribe.
What recommendations would you give to someone considering this product?
You can find all the inventory frameworks in a single place. Recommended
Pros
- Continually Improving Product
- Reliable
- Effective Service
- Caring