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BUSINESSNEXT

CRMnext

Composite Score

7.8 /10

CX Score

8.3 /10

12 Reviews Write a Review

What is CRMnext?

CRMnext’s commutable cloud platform addresses and delivers unique CRM solutions to customers that helps them streamline business process and attain sustainable success. It offers a unique option to select private or public cloud to help customers customize their application.

Company Details

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CRMnext Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CRMnext?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 80

Sales Management

Customer Service Management

Lead Management

Collaboration

Activity and Workflow Management

Analytics and Reporting

Mobile

Marketing Management

Quote Contract and Proposal

Account and Contact Management

Telephony and Call Center Management

Vendor Capability Ratings

Average 85

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

CRMnext Reviews

Dhruv V.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

CRM Next is indeed the best CRM out there!

Likeliness to Recommend

10 /10

What differentiates CRMnext from other similar products?

CRMnext is faster, more secure, reliable so it has been way better than other similar products in the market as of now.

What is your favorite aspect of this product?

I love the ease of creating a deal and changing the stages ,it's smooth as compared to other CRms.

What do you dislike most about this product?

There has been hardly any update so new update should keep coming.

What recommendations would you give to someone considering this product?

I would highly recommend this product to anyone who's looking out to get a good CRM.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Chiru Kumar R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Most capable CRM tool

Likeliness to Recommend

9 /10

What differentiates CRMnext from other similar products?

The quality of assistance that CRMnext offers is outstanding. Vendors respond supportively to whatever requests clients make.

What is your favorite aspect of this product?

The application features comprehensive dashboards and reports that present business data clearly. End users find the application easy to understand. Workflows and rules in the product can be efficiently managed.

What do you dislike most about this product?

Navigations through various sections of the tool can be time-consuming due to its extensive features.

What recommendations would you give to someone considering this product?

This platform is ideal for marketing and developing businesses, especially in the BFSI sectors.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Anu P.

Role: Human Resources
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Time to Grow with a more flexible CRM

Likeliness to Recommend

10 /10

What differentiates CRMnext from other similar products?

As a user, If You are in a high volume business and need a CRM that is smart, scalable and built for real world complexity. CRMnext is your go-to.

What is your favorite aspect of this product?

It's like having superpowers for customer relationships because you're always informed, always connected, and always ready to deliver a great experience.

What do you dislike most about this product?

It's great for power users, but foe new teams or smaller setups, it can take some time to get used to the layout.

What recommendations would you give to someone considering this product?

CRMnext is great choice for businesses that need to manage large volumes of customers and transactions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

CRMnext

What is CRMnext?

Company Details

Need Assistance?

CRMnext Ratings

93 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love CRMnext?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

CRMnext Reviews

Dhruv V.

CRM Next is indeed the best CRM out there!

Likeliness to Recommend

Pros

Chiru Kumar R.

Most capable CRM tool

Likeliness to Recommend

Pros

Anu P.

Time to Grow with a more flexible CRM

Likeliness to Recommend

Pros

Title

Feature Ratings

Sales Management

Customer Service Management

Lead Management

Collaboration

Activity and Workflow Management

Analytics and Reporting

Mobile

Marketing Management

Quote Contract and Proposal

Account and Contact Management

Telephony and Call Center Management

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization