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Home > Categories > Virtual Assistants & Chatbots

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Virtual Assistants & Chatbots

Chatbots are interactive applications that use Artificial Intelligence (AI) to engage in conversation via speech or text. These applications simulate human interaction by employing natural language input and feedback.​

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Latest Research

15
Apr

Author: Natalie Sansone (Info~Tech)

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.

06
Feb

Author: Natalia Modjeska (Info~Tech)

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

06
Feb

Author: Natalia Modjeska (Info~Tech)

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

Virtual Assistants & Chatbots Products

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Intercom, Inc.

Intercom

Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

Badge Winner

9.2

Composite Score

9.4

CX Score

+97

Emotional Footprint

88%

Likeliness to Recommend

16

Reviews

Mindsay

Mindsay

Mindsay makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Badge Winner

9.0

Composite Score

9.0

CX Score

+96

Emotional Footprint

94%

Likeliness to Recommend

14

Reviews

Birdeye

Birdeye Interactions

The single customer interactions software for your team to connect with leads and customers through texting, live chat and bulk messaging.

Badge Winner

8.7

Composite Score

8.6

CX Score

+87

Emotional Footprint

93%

Likeliness to Recommend

12

Reviews

Ada Support

Ada

Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.

Badge Winner

8.4

Composite Score

8.5

CX Score

+88

Emotional Footprint

90%

Likeliness to Recommend

13

Reviews

Drift

Drift

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Badge Winner

8.4

Composite Score

9.0

CX Score

+91

Emotional Footprint

81%

Likeliness to Recommend

11

Reviews

Dialogflow

Dialogflow

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

Badge Winner

8.1

Composite Score

8.4

CX Score

+85

Emotional Footprint

80%

Likeliness to Recommend

18

Reviews

Amazon.com

Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

7.9

Composite Score

8.0

CX Score

+78

Emotional Footprint

83%

Likeliness to Recommend

59

Reviews

IBM

IBM Watson Assistant

Watson lets you learn more with less data. You can integrate AI into your most important business processes, informed by IBM’s rich industry expertise.

7.9

Composite Score

7.6

CX Score

+74

Emotional Footprint

85%

Likeliness to Recommend

18

Reviews

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